• Report: #1014141

Complaint Review: Snsam Lifesmart Products

  • Submitted: Thu, February 14, 2013
  • Updated: Thu, February 14, 2013

  • Reported By: Camille — Sioux Falls South Dakota United States of America
Snsam Lifesmart Products
3401 Custer Rd. Ste. 127 Plano, Texas United States of America

Snsam Lifesmart Products Defective products. Will not return emails or phone calls. Plano, Texas

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I bought a portable heater (model number: LS 500 wp) in December.  We needed it to heat an extra room because of the really cold winter this year.  The heater was only on during the day (approximately 10 hrs max) and then was turned off each night.  This heater worked for a little over 2 months, and now it will not heat anymore. 

The heater will turn on and blow cold air, but will not create heat anymore.  I have been told the element has burnt out since you can see the heating coil will not heat up.  After contacting the company numerous times, I have now been ignored and they are no longer responding.

I have tried calling their technical support, and after sitting on hold each time for 30 minutes, I just give up.  I have never been able to reach an actual person to talk to.  No matter the day/time, you will stay on hold forever. 

While on hold, they recommend contacting them via email, so I did email their customer service. I did receive a response via email from CRS03@snsam.com from a Lori.  She told me the element was likely burnt out, but the item was on backorder (FIGURES). 

Then she said she would get back to me the next Monday, because the parts should be in by then.  Since then, I have received no further contact.  I have tried calling (outrageous hold times, still no actual person to talk to); and emails again (no replies).  This was almost a month ago already.

I purchased this heater brand new to actually use this winter, the rate this is going I will have to go buy another $150+ heater so we can actually use this room this year. Lifesmart company has very poor customer service and faulty products.  I would not recommend their products to anyone.

This report was posted on Ripoff Report on 02/14/2013 09:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Snsam-Lifesmart-Products/Plano-Texas-75023/Snsam-Lifesmart-Products-Defective-products-Will-not-return-emails-or-phone-calls-Pla-1014141. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Snsam Lifesmart Products

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?