- Report: #880121
Report - Rebuttal - Arbitrate
Complaint Review: Snsam Lifesmart Products
Snsam Lifesmart ProductsInternet United States of America
Snsam Lifesmart Products Lifesmart Ignore phone calls, refuse to replace or repair, liars, deceptive Internet, Internet
*Consumer Comment: Wrong Number
*UPDATE Employee: Contact Info for LifeSmart
*Consumer Comment: Customer Service???
*UPDATE Employee: In conclusion
*Author of original report: Thanks for continually proving my point SNSAM
*UPDATE Employee: In closing....
*Author of original report: Beware of the Consumer that Keeps Records SNSAM
*UPDATE Employee: Employee Response
The unit is the Lifesmart Stealth Heater 6. You speak to someone in India when you call to complain, and then they have a 48 hour call back period. If they call, they don't provide you a way to contact technical support directly, you simply have to call them again in India and receive another 48 hour call back period.
I would NOT recommend this company ever to anyone that enjoys receiving good customer service and dealing with companies that stand behind their product! Unbelievable that they want ME to fix the defective product they sent me instead of replacing the unit!
Please do NOT buy their products. They deserve to fail and be replaced by a legitimate business, not this crapshoot they call a company now.
You've been warned.
This report was posted on Ripoff Report on 05/09/2012 08:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Snsam-Lifesmart-Products/internet/Snsam-Lifesmart-Products-Lifesmart-Ignore-phone-calls-refuse-to-replace-or-repair-liars-880121. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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