• Report: #403899

Complaint Review: Snuggie, Customerstatus.com, Getsnuggie.com

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  • Submitted: Mon, December 22, 2008
  • Updated: Mon, January 05, 2009

  • Reported By:Pittsburgh Pennsylvania
Snuggie, Customerstatus.com, Getsnuggie.com
P.O. Box 3179 Wallingford, Connecticut U.S.A.

Snuggie, Customerstatus.com, Getsnuggie.com Order didn't come after 6 weeks. Tried every number provided to contact company with no success. Wallingford Connecticut

*Author of original report: Believe I found some contact info

*Consumer Comment: I have to disagree!

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I ordered this 6 weeks prior to Christmas and when it did not arrive and I had received no confirmation of this order, I attempted to call and cancel. The first number provided: 1-800-663-8166 just takes you through a long menu and eventually provides the customer service number: 1-800-566-2888. If you call on a weekend, it tells you to call between certain hours M-F. If you call within those hours, you either get a busy signal, fax noise, or they answer and disconnect you. This is a scam. I am going to file a chargeback if they ever process this order. This company is a scam. After this happened, I did some Googling and found many other similar reports.

Rachel
Pittsburgh, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 12/22/2008 10:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Snuggie-Customerstatuscom-Getsnuggiecom/Wallingford-Connecticut-06494/Snuggie-Customerstatuscom-Getsnuggiecom-Order-didnt-come-after-6-weeks-Tried-every-n-403899. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
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#1 Author of original report

Believe I found some contact info

AUTHOR: Raichlea - (U.S.A.)

I contacted the listed domain owner for customerstatus.com and was given the following email address to contact the people responsible for getsnuggie.com:

Service@AMGcustomer.com

To this day the order is still on "back order" and the phone numbers provided do not work or disconnect me every time.

I sent an email and if I hear back, I will post the response and result.
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#2 Consumer Comment

I have to disagree!

AUTHOR: Holly - (U.S.A.)

I to ordered the snuggie an long time ago, never got a confirmation or anything. I checked into it on that customerstatus.com site and it said it was in backorder. So I decided to cancel.

I called their number, got through within 30 seconds, they even offered me a $5 credit if I wouldn't cancel, but I said no, quick and painless and it was cancelled. Sorry you had a bad experience with their customer service but it worked out for me.
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