I had ordered a ring bearer outfit for my son who was in my brother's wedding. It was advertised as a cotton shirt and satin suspender set. I also ordered a pair of tights. The order was for about $200, which is pricey, but it was for my brother's wedding.
The outit arrived and was 100% polyester, very poorly made and did not look like what was advertised. I did not even receive the tights that I had ordered. When I called the boutique, I was told to email the owner and they would get back to me promptly. A week later, I still had not received an email or phone call.
I then called and was told someone would call me back, which of course did not happen either. I then received a return label in the mail to send the outfit back because it was never even seen by anyone at the store, which it clearly states on their website that they inspect everything. Being that it was shipped directly from the manufacturer, they don't even know what they are selling to people.
I shipped the item back, never heard from them until one day I opened my front door and found a package. Upon opening, it was the suspender with a very unprofessional letter from the 2 owners of the boutique saying they were not refunding my money and that the outfit was fine. I guess to their standards it must have been, but I would not ever let my son wear what they sold me.
I then received a nasty email from one of the owners stating that I had spoken to someone multiple times and was told that my money was not going to be refunded. I had never spoken to this said person and do not appreciate being called a liar.
I would advise anyone to never buy anything from this boutique because the owners are not willing to deal with a customer and the quality of the clothing is extremely poor.