• Report: #1010587

Complaint Review: SobaKawa National Express

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  • Submitted: Thu, February 07, 2013
  • Updated: Thu, February 07, 2013

  • Reported By: Joy — Nashville Tennessee United States of America
SobaKawa National Express
National Express Online 2 Morgan Ave. Norwalk, CT Norwalk, Connecticut United States of America

SobaKawa National Express National Express, SobaKawa Cloud Pillow Unauthorized Charging. Called from an Info Commercial for the 19.99 deal, ended up paying over 175.00 Norwalk, Connecticut

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I am putting together a class action lawsuit against Sobakawa Cloud Pillow & National Express. (the Company that handles their ordering & shipping). My story - I called after watching a inforcommercial for the SobaKawa pillows. They were promoting a 2 pillows for 19.99 special and it seemed like a good deal to me. I called the phone number on the screen and it was an automated ordering process. I pressed 1 for the special and then they gave me about 15 other options to "add" pillows, pillowcases, etc. I said "no" to all of the add on's and at the end of the call they said my total was $175 and hung up. I had no way to cancel my order or to confirm/deny the total. At the end of the call they should have an option to "check" your order before they charge your card. I looked online and found that 100's of people had the same experience. I immediately cancelled my check card that night to try to avoid the charge but it did not work & the following day the 175.00 charge was pending on my account.

I called National Express the next day (after hours of hunting for their number online) and they said that my "order" had already been shipped from the warehouse. I called my bank and they said  there was nothing I could do. Meanwhile all of my regular expenses started coming out of my bank account which over-drafted my checking account. So not only did I not have access to ANY money but I also had "overcharge" fees.  The pillows arrived (7 boxes) the following Saturday and I rejected the order. I called National Express again and explained the whole ordeal and they said there was nothing I could do and I would still be charged for shipping the boxes back to them. I waited about a week and a half and called them back and talked to 4 different managers. They finally agreed to give me a full refund of 175.00 after I had told them I had already contacted a lawyer. I want this company to stop doing this to people, it's wrong. If you have had this happen to you please contact me with your story.  Thank you! On a side note I have never wanted to sue anyone, I just feel like if I don't do something they will continue to prey on people and I want it to stop.(((REDACTED)))@gmail.com
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This report was posted on Ripoff Report on 02/07/2013 04:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/SobaKawa-National-Express/Norwalk-Connecticut-06851/SobaKawa-National-Express-National-Express-SobaKawa-Cloud-Pillow-Unauthorized-Charging-1010587. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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