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  • Report: #1125008

Complaint Review: Social Jitney

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  • Submitted: Thu, February 20, 2014
  • Updated: Sat, March 29, 2014

  • Reported By: jamesjoy — Alabama
Social Jitney
440 North Wolfe Road Sunnyvale, CA 94085-3869, Select State/Province USA

Social Jitney Avenue Social This company is Fradulent don't do business with them California

*Author of original report: Social Jitney is Fradulent

*UPDATE Employee: Avenue Social Support

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I hired Social Jitney to build an app for me. Apparently they started off well on the Design Stage and when they got to the development stage, things started going wrong. I paid $1,000 for initialization stage, then $2,000 for design stage. The initilalization is just to bring the team together so they said. The design stage is to design the app (these are just design pages). This part is easy and anyone can do the design stage. You can easily hire someone on odesk to create design pages for you.

At the development it stage cost $4,000 and I had to pay that upfront. Then they came back to me and said the project Manager Neil Kenneth made a mistake with the costing and have to increase the fee by 50%. So the development stage increased by $8,000. Then I paid another $4,000. 

During the development stage, there were so many mistakes made and I was getting concerned about the expertise of this company. So I decided to do more research on this company. I discovered that more people were complaining out this same company. An article published that the company is a scam. This is the link http://www.androidpolice.com/tags/social-jitney-scam/. This was recently published and I wish I saw this before contracting them.

Before, I contracted them they had an inviting website that was functioning and their office phone numbers were working. Then during development their website was down, their office phones numbers stopped working. When you call their office it will go engaged. The project manager wouldn't pick up his calls. So i decided to ask them to stop the project and request for the $8,000. The development stage was never started and I am asking for my money back

The only means of communicating with them is through their Avenue social base camp. Since I am asking for my money back no one is replying me. 

They don't have an office in California they only receive mail there. Don't waste your money on this company they will scam you and get away with it. The company is Social Jitney and Social Avenue. The people who I spoke to are Rachal Simmons, Ghufran Ahmed and Neil Kenneth. If you are discussing with this company don't do it, it is waste of time and money. I have lost $11,000 of my money and I don't have any app to show for it. 

Don't do business with Social Jitney or Social Avenue they are horrible to their customers. I don't think any of them are based in the US maybe india or pakistan. What a big mistake


This report was posted on Ripoff Report on 02/20/2014 04:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Social-Jitney/Sunnyvale-CA-94085-3869-Select-StateProvince/Social-Jitney-Avenue-Social-This-company-is-Fradulent-dont-do-business-with-them-Califor-1125008. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Social Jitney is Fradulent

AUTHOR: jamesjoy - ()

After posting on Ripoffreport after several attempts to contact Social Jitney, a Joe from the company promised me they will refund me $8,000 to in full within 1 week and send me my source code. It has been two weeks now and I have not seen any money. The first promise was that I will get a full refund in 1 week including source code. The second promise was that I will get installment in my refund starting March 1st and then get the full payment by June 1st. 

 

Still date I haven't received any money from this company. How can you request a refund and they company pays you installamentally that doesn't work for a reputable organization. 

 

This business can not be trusted. None of their phones are working to reach anyone. I hope I get my money soon because the development part never started. So they are getting the $8,000 for free.

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#2 UPDATE Employee

Avenue Social Support

AUTHOR: Avenue Social Support - ()

Dear Sir

My name is Joe and I am from the support department of Avenue Social. Please send me your complain at our support email id given on the website. I will help you resolve this dispute and get you a refund from the company if we are at fault. You have mentioned an article from Android Police where the author has taken money from a competitor to damage our company's reputation. We are filing a lawsuit on them for the recovery of damages. Also, we do have a physical office in California and you can visit us at any point to discuss anything in person.

As for your claim, please email me on our support id given on the website and I will resolve your problem. We will look at your contract along with any or all files which have been delivered to you and then assess a resolution which you will be satisifed with. Allegations of fraud will not help anything as we are a geniunine company having delivered countless projects to satisifed customers. Sometimes, things go bad but fraudlulent companies do not try and fix or recompensate their clients but simply run away. We are trying to resolve this with you as per your satisifaction.

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