• Report: #124268

Complaint Review: Soft4download.com - SGADA.COM

  • Submitted: Fri, December 24, 2004
  • Updated: Mon, January 17, 2005

  • Reported By:Niederurnen Europe
Soft4download.com - SGADA.COM
soft4download.com sgada.com Internet U.S.A.
  • Phone: 1-8003705012
  • Web:
  • Category: Software

Soft4download.com in Connection With SGADA.COM rip-off! Internet

*UPDATE Employee: Alternative point of view

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paid via cc the 2 Software and had never received a link to do so


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This report was posted on Ripoff Report on 12/24/2004 04:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Soft4downloadcom-SGADACOM/internet/Soft4downloadcom-in-Connection-With-SGADACOM-rip-off-Internet-124268. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Alternative point of view

AUTHOR: Brenda - (United Kingdom)


We would like to represent our point of view.

On 2004-12-19 Hermann Schellenberg made a purchase with us. The confirmation email was sent immediately by message robot. Sometimes because of advanced spam filters on customers PC they do not receive emails. So, on the purchase page we strongly recommend our customers to add our support email address to the Address Book in order to avoid message delays. In any case we always receive rejects form customers mail servers if message was blocked for some reason (from MAILER-DAEMON@localhost.localdomain) and re-send such message through other mail server and call our customers. In case of Mr. Schellenberg we did not receive such email from MAILER-DAEMON@localhost.localdomain.

We sell downloadable products. Thus we trace the statistics if software was downloaded after the week from the date of purchase. We sent information emails to the customers who did not download product during a week.

On 2004-12-24 we received the first email from Mr. Schellenberg. You could see the email and our reply below:


Date: Sat, 25 Dec 2004 17:29:57 -0500
From: "support.Soft4Download.com"
X-Mailer: The Bat! (v1.60)
Reply-To: "support.Soft4Download.com"
X-Priority: 3 (Normal)
To: hermann@swissmail.org
Subject: Re: FeedBack From Site!
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit

Dear Hermann,

We are sorry for the delay with the delivery of your confirmation
letter. It should has been delivered within 24 hours after the purchase
time. Here are the details of your transaction if you still have not
received the confirmation:
Adobe Acrobat V 6.0 Professional PC,
Symantec Norton Antivirus 2005
The order identifier (order ID) is: 1103454411

You may download the software and check the details of your
transaction from the Download Center, please login with the details below:
Login xxxxxxxx
Password xxxxxxx

Please add support@soft4download.com to your e-mail address book to avoid further
delays in communication.

Friday, December 24, 2004, 5:14:11 AM, you wrote:
hso> Topic: I have a question
hso> Full Name: Schellenberg
hso> Email: hermann@swissmail.org
hso> Message:
hso> --------------------------------------------------
hso> I signed up for 2 Software Packages 19th of December and was charged right away $xxx Have till today 24th nothing received where
hso> i can Download the Software I will make a FRAUD LETTER to the
hso> Security OFFICE if I have not heard back form that specific SOFTWARE4DOWNLOAD Company.
hso> I hope that I receive back from you immediately an Answer so we can settle it without bringing the issues to further investigations.
hso> Thank you and looking forward to hear from you soon
hso> H.Schellenberg
hso> My Number is +41-55 610 1884
hso> E Mail Hermann@swissmail.org

Happy to assist,
Erika Cheadle
Soft4Download Customer Service mailtoupport@soft4download.com


You could view that the report to your service was posted the same day as the first letter to our Customer Support Service. Moreover it was posted 'Friday, December 24, 2004, 5:14:11 AM'. We were unable to answer it 'immediately' as required and we replied the next day.

Certainly the transaction of Mr. Schellenberg was refunded.

We do not need any explanations or apologies. Some customers are impatient and possibly they have rights. We just like you to post our point of view under the report of Mr. Schellenberg on the same page if it would be possible.
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