• Report: #730232

Complaint Review: SoftSupreme

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  • Submitted: Tue, May 17, 2011
  • Updated: Tue, May 17, 2011

  • Reported By: Stephen McKeever — Letterkenny Nationwide Ireland
SoftSupreme
3700 Mansell Road Suite 220 Alpharetta, Georgia 30 Internet United States of America

SoftSupreme They sold me a pirate version of a software. Internet

*Consumer Comment: At least they're not trying to fool anyone.

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This company, known as SoftSupreme, or in the URL designated, SoftMembers is the reseller of pirated software sold at a fraction of retail price. 
Here are some examples of why this company looks shifty.

1] The 'certificates', (also one for C|NET Certified Stores), are images only, not clickable, so there is no way to confirm their validity.

2] Their About Us. I reckon I've seen that image before. That office complex seems to pop up all over the place.

3] Their Terms & Conditions includes the following;

2.3 The software we sell is packed into archives, which contain FULL BACKUP COPIES of original licensed software which have .zip format (to open them You need WinZip software);
2.4 The software is in the English language only!
2.5 Software cannot be registered on-line due to certain limitations;
2.6 You will not be able to receive any printed license confirmation;
2.7 You will not receive any CD/DVD, we neither sell CD`s nor ship them
2.8 Some software includes ISO files (iso - CD image ) . You need to burn this type of files on CD/DVD and start a setup from a CD. You will get all directions for burning CDs/DVDs

This means.

Downloadable only and you need WinZip to extract them. Genuine software is never zipped.

Only English. Genuine software has language options.

Software cannot be registered online. Why? because it is pirated.

Will not receive any license information. Yep, because it is pirated.

CD/DVD versions not available. Why not? The genuine versions can be purchased in CD/DVD format.

Some software is in ISO format. Genuine versions are never in ISO format.

Also, customer service was unhelpful, and I was unable to get a refund. I requested assistance with finding the serial. The only email I got was the following:

Follow-Up: 186198

Dear __________,

This is an OEM version with built-in licence key.

Please, just launch "fl9.activate.exe".

Thank you for your interest in the Software Store. I hope this information has been helpful.
Software Store Customer Support

Here are my working hours: everyday (except Saturday) from 7 PM to 3 AM (GMT)
Any feedback you provide would be greatly appreciated.
Respectfully, ____________

This is the only way to contact the company.
There are no email addresses, phone numbers or any other contact information.
Also the fact that this is OEM is lies, because a crack comes along with the product.

As a music producer, I am very disappointed with this, and hope that they get their just desserts in the end.

This report was posted on Ripoff Report on 05/17/2011 10:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/SoftSupreme/internet/SoftSupreme-They-sold-me-a-pirate-version-of-a-software-Internet-730232. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

At least they're not trying to fool anyone.

AUTHOR: Flynrider - (USA)

  There's no doubt about what you're buying.

"The software we sell is packed into archives, which contain FULL BACKUP COPIES of original licensed software"

   Backup copies of originally licensed software?  No question that you are getting bootleg software.

   Personally, I'm no fan of pirates, but this is way better than those sites that pretend to pass off their bootlegs as legit, licensed software.

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