- Report: #1172018
Report - Rebuttal - Arbitrate
Complaint Review: Software Supply Source
Software Supply SourceInternet USA
Software Supply Source Software Support Hub (sales/chat line 24/7) Can't Get What I Paid For Newark Internet
*Consumer Comment: They Got Me Too
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I spent a great deal of time with chat support prior to making my purchase for MS Office 2010 Home & Student Edition. Although I realize that there is a newer version, I have my solid reasons for needing THIS one. Once purchased, my "download" button took me right to a ...'congratulations, you have been upgraded to the 2013 edition'. I got back online and asked my "chat" support where my purchase was; that I did not WANT the upgrade. She told me that I could custom install this version and simply decide not to upload all of the contents. I informed her that this was advertised as a very easy install and that I did NOT want to custom install NOR did I want the 2013. I kept getting scripted responses and I kept saying that all I wanted was my 2010 edition. I was told to contact them tomorrow and "ask for a manager", to which I replied that I did not want to talk to a manager tomorrow, I wanted my purchase tonight, as was told I would have. I was then asked if I would allow her to "access my computer to help me" to which I replied, NO.
Plain and simply, I just wanted what I purchased......nothing more. Why was I not able to get that download. I will definitely call tomorrow, but that is certainly not going to help me tonight. Never again with this company!
This report was posted on Ripoff Report on 08/24/2014 04:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Software-Supply-Source/internet/Software-Supply-Source-Software-Support-Hub-saleschat-line-247-Cant-Get-What-I-Paid-1172018. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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