- Report: #429008
Report - Rebuttal - Arbitrate
Complaint Review: SoftwareHQ
SoftwareHQ.9-download.com Bradenton, Florida U.S.A.
SoftSoftwareHQ 2/25/09 SoftwareHQ is at it again!!! Bradenton Florida
Thinking the site was safe to download from. It has the security lock and all. I chose their get 3 years unlimited downloading and support for only $12.65 per year option plus a year of ultra fast download speeds with download accelerator plus for 1.49.
They asked for my card number, address etc. I clicked continue and without showing me the amount of my purchase before charging me they thanked me for my purchase, my total is $70.80. The membership options stated that the fees listed is a one time fee and there's no additional fees applicable.
I called the 800 phone number they provide to request a refund. The lady from SoftwareHQ said they don't handle returns over the phone that I need to send an email to email@example.com. I have not gotten a response from SoftwareHQ yet.
Fortunately, I never downloaded the software or clicked on any link that they provided! When you click on the link they send to you you've accepted their service-- Don't! Call your card provider and open a fraud claim.
Read SoftwareHQ's guarantee! This is on their web site. They don't tell you this up front like they do, by law, in department stores. I don't know if I'll ever get my money back but somebody need to stop this site.
Prosecution to the fullest extend of the law???!!! I was outraged when I read this.
Software-HQ Satisfaction Guarantee
If you have any issues or concerns with your membership our tech support specialists are available 24 hours a day at Support@Software-hq.net. If you are still unsatisfied and wish to discontinue your membership please read our refund policy:
The amount charged to you is based on your choice of membership and charged to the account of your choice. Once you submit your order for processing, it is NONREFUNDABLE. Only in the following circumstances will the payment be refunded:
You are unable to logon to the member area within two hours of your purchase.
You are unable to access our services due to a technical issue on our behalf.
Any additional products purchased at time of checkout are refundable (minus processing fee) within the first 14 days of your membership. All requests for refunds due to fraud MUST be made via email to Support@Software-Hq.net. Any and all refunds will be subject to a $5.99 processing fee.
All unsubstantiated and/or fraudulent chargeback requests will be prosecuted and collected to the furthest extent of the law under the Fair Debt Collection Practices Act (FDCPA).
This report was posted on Ripoff Report on 02/27/2009 07:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/SoftwareHQ/Bradenton-Florida/SoftSoftwareHQ-22509-SoftwareHQ-is-at-it-again-Bradenton-Florida-429008. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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