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  • Report: #877185

Complaint Review: SoftwarePros

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  • Submitted: Wed, May 02, 2012
  • Updated: Thu, May 03, 2012

  • Reported By: Sazquatch — North Carolina USA
SoftwarePros
Internet United States of America

SoftwarePros Scam, Overcharge, No traceable contact address, e-mail address is "do not reply" Internet, Internet

*Author of original report: Further Information

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I hate to admit to being scammed, but here it is.

On February 28, 2012, I encountered this site while searching for a well known freeware application.

I fell for the come-on which promised support services as well as safe downloads and signed up for an intermediate service level.

I downloaded the desired package from their site, only to find that the copy they provided was corrupted and unusable.  I downloaded it again with the same results.

I immediately requested cancellation of my contract with the understanding that there would be a charge for cancellation.  (Red Flag!).  My e-mail was returned as undeliverable.  As soon as the charge, about twice what I expected, was posted to my account, I  disputed the charge and informed Card Services of my attempt to cancel.  My latest statement has an entry saying that the dispute has been settled and a charge for the full amount posted back to my account.

I hope that this report may save someone else from the same ripoff.

This report was posted on Ripoff Report on 05/02/2012 12:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/SoftwarePros/internet/SoftwarePros-Scam-Overcharge-No-traceable-contact-address-e-mail-address-is-do-not-re-877185. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 Author of original report

Further Information

AUTHOR: Sazquatch - (USA)

Since my original post, I have been able to reach Software Pros through their e-mail address.

They refuse to give a refund, notwithstanding that my original e-mail was returned as "undeliverable".
The "one-time" charge remains on my Visa account.  There was no explanation for the overcharge.

While I may be a victim of my own lack of perseverance during the 7 day window, I would definitely not recommend this site to anyone else.
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