• Report: #120944

Complaint Review: Softwareonline.com

  • Submitted: Thu, December 02, 2004
  • Updated: Wed, December 08, 2004

  • Reported By:Crooked River Ranch Oregon
Softwareonline.com
Softwareonline.com Internet U.S.A.

Softwareonline.com ripoff links don't work for downloading software after they charge your account Internet

*UPDATE Employee: Customer Service Manager

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I had ordered sotware on line, expecting to be billed $39.99

Instead I was billed $89.00. When I e-mailed them and reported this, my e-mail back to me was that I had not downloaded all the software I had ordered, I figured I may as well download them since I wouldn't get refunded the money. They then sent me links to download, which did not work. In fact not one of them works. I have sent 3 more e-mail to them with no response.

I will let everyone know what a ripoff software online is.

Joyce
Crooked River Ranch, Oregon
U.S.A.

This report was posted on Ripoff Report on 12/02/2004 07:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Softwareonlinecom/internet/Softwareonlinecom-ripoff-links-dont-work-for-downloading-software-after-they-charge-your-120944. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Customer Service Manager

AUTHOR: Customer Service - (U.S.A.)

Joyce, from Oregon, ordered three pieces of software from our online store. She also noted in her comments that she emailed us three times. That is correct but right in a row, hours apart. We respond to all emails within about a 24 hour period. We respond to all our customers and pride ourselves in excellent customer service. Now Joyce ordered one product for 29.95 and one for 19.95. That totaled 49.90. I am not sure why she thought she should have only been billed 39.99. The prices are shown right there on the order page. Then prior to checkout she was prompted with a $10.00 discount off the regular price of Advanced System Optimizer. She clicked OK to that coupon and it was added to her cart as the coupon said it would do. Her total including the extended download service she opted for was $89.80. At any time this customer could have reviewed here invoice and products purchased at http://softwareonlinehq.dynip.com/OrderLookup/StartLookup.aspx.

I personally used her download links and they worked perfectly. They downloaded quickly and without errors. Accusing a company that her software was bad when she might have been having difficulties with her internet is unacceptable. We also offer CD's (and strongly urge people to order it) for those who have difficulties downloading online. To follow up, she placed this order online and our support team worked with her to get the software up and running. She did not want to order the CD for 9.95 (shipping and handling) which would have solved these download problems. We offer a 30 day return policy so if she is still unhappy with the software she can return it for a FULL refund of the software purchase price.
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