- Report: #1058859
Report - Rebuttal - Arbitrate
Complaint Review: Solavei
Solavei False advertisement Internet
*General Comment: Solavei usage
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Solavaei advertises unlimited talk, text and data. When in fact this is NOT true. They do have a 4gb limit on data that they don't tell you about. I received an email stating they were turning off my data because I had went over the limit. I didn't know I had a limit since I was told it was UNLIMITED. When I called Solavei and explained the issue, I was hung up on. When I called back I was told that there is unlimited access but not unlimited usage and stated on the website, on business cards, flyers, signs etc. I asked why they don't advertise unlimited access instead of usage and they told me that they receive numerous calls about this issue everyday.
They can't even tell me much data I went over. I asked them several times and I was continuously told they couldn't tell me how much I was using. This is ridiculous.
This report was posted on Ripoff Report on 06/13/2013 10:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Solavei/internet/Solavei-False-advertisement-Internet-1058859. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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