Solavei Mark Tapp of San Antonio Mark Tapp of San Antonio and Solavei got our money but never delivered service. Internet

Pat and Laura...I am writing only to respond so others might see the "rest of the story" and the full truth.  First, it is important for those who do not know Solavei to understand it is a MVNO (Mobile Virtual Network Operator) of T-Mobile.  Solavei is on the T-Mobile towers and in San Antonio the towers have been upgraded and it is fully advertised that 3G/4G is capable in this city even with the iPhones.  You live in the outskirts of the city; but, as you also know, I brought my Android phone to be sure that I had 4G coverage at your home before enrolling you into the plan.  I showed you both the bars on the phone before we proceeded.  Unlike any other cell carrier, I actually spent my earned income and time to drive to your home and was concerned enough to watch the bars on my phone, even on the back roads to see if the coverage was showing well.  T-Mobile has over 3.5 million iPhones on its service and in April 2013 is releasing its own iPhone.

We were not able to on-board the phones at the time I was at your house because of several issues: (1) it takes time to port the number; (2) we later found out you had not unlocked the phones (even though you assured me they were unlocked); (3) and, you could not supply your appropriate information from your current carrier to make notification of the desired change.  So, when I left the home, I believed, as you did, we would have no issues.  The monies collected were paid directly to Solavei and your contract with no monthly commitment was solely with Solavei.  You and I did not exchange any fees or monies.  I did; however, give you about $20 worth of SIM cards which I paid for and did not ask for any reimbursement.

Pat, I would have liked to help you!  Why have I not been able to?  You called me twice...cursed me, threatened me, and hung up on me.  My wife heard one of the calls and agreed with me that it was in no ones best interest to continue to take your calls.  You have customer service's number and your contract is with Solavei.  I simply referred the service.  In fact, I am certain I will make no money of the referral.  My cost to do business with you was a negative $50-$75 plus my time.  The only way I would be paid a referral income is if you decided to keep the service.  In your contract, which you agreed to, you have a 14-day right to cancel.  It is in every cell carrier contract.  You could have easily exercised that right.

Finally, here are a couple of suggestions if you are going to use your unlocked phones on Solavei or any other service, you might want to go to the iOS settings and update.  Instructions are on the web on how to do this.  Google "updating iOS on iPhone".  Most older phones need to be updated.  Also, for the Android phone, the issue was much simpler...it simply needed to be unlocked.  The phone was a Samsung Galaxy 3.  My phone is a Samsung Galaxy 2 and I was getting four bars at 4G.  You and Laura had told me the phones were unlocked the day I visited.  Later, you told me Laura was getting them "unlocked".  I tried to apologize to you for any aggravation...you even refused to accept my apology.  I pray blessings on your family and hope all is well.  Mark