- Report: #995737
Report - Rebuttal - Arbitrate
Complaint Review: Solavei
SolaveiInternet United States of America
Solavei Useless, unresponsive, unreliable, deceptive , Internet
*Consumer Comment: Looks like it went wrong but it wasn't Solavei's fault
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Problems : 1 Solavei uses T-mobil network. I thought this was a good idea and a good network. My reception where I live is poor, Im on the edge of their service. Calling Solavei to report poor reception is useless and YOU CAN NOT call T-mobile. If your phone number is not with them they will not help you. Solavei's response was live with it or leave the service.
Problem : 2 I bought a no contract T-mobile phone from T-mobile on line. I paid the full price. I was VERY VERY specifiic about my carrier (Solavei) and tyhat I wanted the HOTSPOT capable phone and I wanted to be able to UNLOCK the phone because Solavei was my Carrier. The SALES people for T-mobile said there were no problems with what I wanted.
Now that I have the phone, T-mobilew refuses to UNLOCK the phone. The sent an email saying I didnt paythe full price for the phone, that I bought a prepaid Kit (This is a BLANTANT LIE) and that I had to activate the phone with T-moble for 60 days and have so much money in time to have them unlock the phone.
Then Solavei tells me I can pay a company to unlock my phone !!!!!! Solavei is exremely limited in what it can do to help anyone with their phone, any phone !!!! The will tell you t call T-mobile of the manufacture of you phone. T-mobile doesnt want to help you and in most cases wont help you because you are NOT a T-mobile customer.
The Solavei customer is left to fend for himself. Im to tired to keep writing about all the BS and Crap about what Solavei willNOT do for their customers and the fine print I didnt read or have told to me by the guy promoting the service.
And Last but not least !!!! SOLAVEI IS NOT UNLIMITED USEAGE !!!!!
They will (and did to me) throttle you down if you use what they consider to much data. This specifically in my case means using a hot spot on my Tablet.
No One From Solavei and I mean No One has EVER EVER EVER sai anything other than the service is UNLIMITED !!! The small print somewhere says they WILL THROTTLE you back. All the way until your next billing cycle.
This report was posted on Ripoff Report on 01/12/2013 01:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Solavei/internet/Solavei-Useless-unresponsive-unreliable-deceptive-Internet-995737. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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