• Report: #925846

Complaint Review: Solid Signal

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  • Submitted: Sat, August 11, 2012
  • Updated: Mon, August 13, 2012

  • Reported By: John — bayside New York United States of America
Solid Signal
Internet, Michigan United States of America

Solid Signal Scam Company Internet, Michigan

*UPDATE Employee: Please contact me, I have been trying to reach you

*UPDATE Employee: Pleae contact me, I need more information

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DO NOT DO BUSINESS WITH THIS COMPANY !!!!!!! I ordered an antenna from them and half the parts were missing from the box. Simple remedy right , call the company and they ship out the missing parts , not with these people. After contacting "Solid Signal" over a dozen times with no response I decided to check out this company , YOU WILL NOT BELIEVE WHAT I FOUND !

"Solid Signal" is under investigation by the Michigan State Attorney Generals Office for mail order fraud and running a scam business specifically intended to defraud the public. How does Amazon allow them to advertise on their site knowing this ???? YOU HAVE BEEN WARNED .......

This report was posted on Ripoff Report on 08/11/2012 10:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Solid-Signal/Internet-Michigan-/Solid-Signal-Scam-Company-Internet-Michigan-925846. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Please contact me, I have been trying to reach you

AUTHOR: Solid Signal - (United States of America)

There is no case pending with the state Attorney Generals office. Our company takes pride in our excellent customer service. I have tried to reach you several times and Im having trouble doing so. I want to make sure that this is not a trick from one of our competitors to soil our reputation.  If that is the case we will follow with legal action.  However, if there is truly a problem, I do want to help you get what you need please contact me at ss@signalgroupllc.com.

 

Thanks,

Stuart
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#2 UPDATE Employee

Pleae contact me, I need more information

AUTHOR: Solid Signal - (United States of America)

Good morning,

First of all on behalf of Solid Signal I apologize for the treatment you've received. We do take pride in our customer service and when we fall short, we work hard to make sure that we make it right and that we review all our procedures to make sure that the problem doesn't happen in the future.

In order to hel you I just need a fe details about your order. I know you've tried to contact us before. My e-mail is ss@signalgroupllc.com and that goes to my iPhone which is generally no more than 3 feet away from me.

Let me know what you need and I'll do my best to get it to you!

Stuart Sweet Social Media Director
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