• Report: #1028492

Complaint Review: Solid Trust Pay

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  • Submitted: Thu, March 14, 2013
  • Updated: Thu, March 14, 2013

  • Reported By: Davor — Sibenik Other Croatia (Hrvatska)
Solid Trust Pay
SolidTrust Pay 6717381 CANADA Inc. Internet United States of America

Solid Trust Pay stole money Ontario, Internet

*UPDATE Employee: No issue with account

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I have account id "Gigolo" in Solid Trust Pay. I did fund my account. STP did suspend my account. I did send my document twice but on last ticket STP did not reply. Solid Trust Pay stole more than $60 from My account. Tell it to everybody!!
Corespodency:

STP  ticket: 455661

 Our phone number is easily acquired as well: 1 705 731 0908.  Iza 2.30 popodne pon-pet.

Customer Support Top Priority Assistance: 8:30am - 5:30pm Eastern Standard Time, Monday - Friday  (+6 sati)

Amerika 001  -- predbroj

TOLL FREE: (877) 801 - 1777 urgent requests only please

Regular Phone: (705) 731 - 0908

Fax: (705) 731 - 0341




Your Ticket #: 455661
Question/Issue:  Dear Madame/Sir, my account is temporaly disabled because I atempt to login from diferent IP addresss. I have no static IP address. [continued below]....
..... It is changed every time when I switch off/on a modem or every few hours. My IP in now 89.201.191.156 but it may be other address in very short time. Yesterday I did fund account and I try check status of transaction. Last time it was "pending". Please release it block. If I must call You, please give me phone number. But my english is very humble (bad speak).
Sincerely
-- Davor


##############################################


[ticket: 455661]
Tuesday, February 05, 2013 15:30

Dear  Davor Bergam,

A comment has been added to the following support ticket.  

As always, it is our pleasure to assist in any way possible!

Ticket #:   455661
Subject:    Gigolo
Status:     Closed
Solution:  
[Feb  5 2013  4:29PM] : Thank you for contacting costumer support.

SolidTrust Pay has introduced new security measures to ensure the integrity of your data; we see that you have accessed your account from another country.  Please send documentation to validate your current address; - your recent access from another Country indicates your profile is not current.

Standard Verification requires the following:
1. Government issued, non-expired, UNALTERED photo ID (passport, drivers license, country card)
2. Recent phone bill matching the name, phone number and address as registered in your profile.
You may send your documents to verifications@solidtrustpay.com.  
If you do not currently reside in the country you have accessed your account from (for example on a business trip etc),please inform us so we may set your account to roaming then provide a copy of your passport with the entry stamp to your current country.
3. Please know that Solid Trust pay has introduced a security feature blocking multiple accounts from signing up with the same IP. This is a security measure to prevent fraud.

You may call and speak to a Customer Support Representative between the hours of
8:30 - 5:30 EST Monday-Thursday & Fridays 8:30-5:00 EST
Toll Free phone:          1-877-801-1777
International phone:      1-705-731-0908

If you have any further questions please contact us.

11-7



You can view your ticket here:
http://www.zazaticket.com/ticketstatus.asp?zazac=15590&em=davor.bergam@gmail.com&dct=1&tid=455661

If you have any further questions or concerns, please do not hesitate to contact us.

Thank you,
SolidTrust Pay
8778011777
http://www.solidtrustpay.com


#########################################################


Potovana/i Dear Madame/Sir

in relation to complaint ticket No. 455661 I send to You recent
phone bill and National card indentity in attachment.
I have no passport. I do not travell.
I am on awaiting for Your positive reply. Thank You!!

Pozdrav Faithfully

--
Davor R. Bergam
davor.bergam@gmail.com
http://bergam.co.nr
http://itusluge.co.nr


###############################################

Your Ticket ID is: 466508


[ticket: 466508]
Saturday, February 16, 2013 12:42

Dear Davor Bergam,

Thank you for choosing SolidTrust Pay

This is just a quick note to notify you that we have received your support request. A member of our support team will address your request within 4 - 5 days.

If your question is already discussed in our HELP CENTRE KNOWLEDGEBASE OF ARTICLES" you will not receive a ticket reply and your ticket will be deleted.  Please research your question at the knowledgebase by typing in any keyword related to your question.

Your Ticket #: 466508
Question/Issue:  Dear Madame/Sir, before more than 10 days I did send You via e-mail copy of national identity card and recent phone bill. I did call STP call center. Operator say I must vait for answer. I do not receive answer and may account is suspended long time. Your knowledge base say process time is 5 days. Now is more than 10 days. Sorry for incovicience but tell me something about my account. I need it money. If problem is in name of account, it not it what You think. :-) Gigolo is Linux program for handle remote server. It's all. Please contact me.
Faithfully,
-- Davor

You can view status or add comments to this ticket here:
?zazac=15590&em=davor.bergam@gmail.com&dct=1&tid=466508

We're glad to do what we can to help in any way possible!

Best Regards,
SolidTrust Pay
8778011777
http://www.solidtrustpay.com

#######################################################################################

[ticket: 466508]
Tuesday, February 19, 2013 15:08

Dear  Davor Bergam,

A comment has been added to the following support ticket.  

As always, it is our pleasure to assist in any way possible!

Ticket #:   466508
Subject:    Gigolo
Status:     Closed
Solution:  
[Feb 19 2013  4:07PM] :
Thank you for contacting SolidTrust Pay support,

SolidTrust Pay has introduced new security measures to ensure the integrity of your data; we see that you have accessed your account from another country.  Please send documentation to validate your current address; - your recent access from another Country indicates your profile is not current.

You are welcome to email UNALTERED copies of your verification material to verifications@solidtrustpay.com so that we can review.  Please note that you will need to email color scans of any verification material, otherwise it will not be able to be reviewed.

1. ID Verification - government issued, non-expired, UNALTERED photo ID showing expiry and birth dates
2. Address Verification - recent phone bill matching the name, phone number & address in your profile

If you do not currently reside in the country you have accessed your account from (for example on a business trip etc),please inform us so we may set your account to roaming then provide a copy of your passport with the entry stamp to your current country.

Please also note that using proxies or anonymizers is not allowable under our terms, and continuing to do so will mean forfeiture of your account.


Please note that we do not, and can not, acknowledge receipt of individual documentation.

Please allow 14 business days for our verification department to receive and review your documents.  

You will receive notification by email when you become verified or if we require additional information

If 14 business days have passed, and you have not received a status update email or your account does not reflect an updated status, you are welcome to contact us at that time.



You can view your ticket here:
http://www.zazaticket.com/ticketstatus.asp?zazac=15590&em=davor.bergam@gmail.com&dct=1&tid=466508

If you have any further questions or concerns, please do not hesitate to contact us.

Thank you,
SolidTrust Pay
8778011777
http://www.solidtrustpay.com



######################################################################


Tue, 19 Feb 2013 22:20:23 +0100

Potovana/i Dear Madame/Sir

in attachment is scans of my document. Color and raw (no modify)!
I have no passport. I do not travell. I no need roaming mode of
account.
My country is Croatia. Access from other countries is NOT my
access!
I do not use proxy. My ISP is Optima telekom. My OS is Linux
Fedora 64b. My browser is Firefox Nightly.

Pozdrav Faithfully

##############################################################################


Our present ticket response time is 4 - 5 days.
Ticket ID     481554 (03/05/2013)
Status     Open
STP User Name     Gigolo
Problem     Dear Madame/Sir, before long time ago You did suspended my account. Befole more than 14 days I did send copy of document for verification. You did not reply. Please release my account.
-- Davor
Your Name     Davor Bergam
Your Email:     davor.bergam@gmail.com
Category     Verifications
Priority     High
Solution

----------


[ticket: 481554]
Tuesday, March 05, 2013 18:09

Dear Davor Bergam,

Thank you for choosing SolidTrust Pay

This is just a quick note to notify you that we have received your support request. A member of our support team will address your request within 4 - 5 days.

If your question is already discussed in our HELP CENTRE KNOWLEDGEBASE OF ARTICLES" you will not receive a ticket reply and your ticket will be deleted.  Please research your question at the knowledgebase by typing in any keyword related to your question.

Your Ticket #: 481554
Question/Issue:  Dear Madame/Sir, before long time ago You did suspended my account. Befole more than 14 days I did send copy of document for verification. You did not reply. Please release my account.
-- Davor

You can view status or add comments to this ticket here:
?zazac=15590&em=davor.bergam@gmail.com&dct=1&tid=481554

We're glad to do what we can to help in any way possible!

Best Regards,
SolidTrust Pay
8778011777
http://www.solidtrustpay.com

##########################################################################
[11 Mar 2013 05:55:37]

[ticket: 481554]
Monday, March 11, 2013 04:55

Dear  Davor Bergam,

A comment has been added to the following support ticket.  

As always, it is our pleasure to assist in any way possible!

Ticket #:   481554
Subject:    Gigolo
Status:     Comment Added
Comment:  
[Mar 11 2013  5:55AM] : Please contact me! My bussiness is stoped due to suspension of my money in account!!
-- Davor


#################################################################################################################################


[ticket: 481554]
Monday, March 11, 2013 13:51

Dear  Davor Bergam,

A comment has been added to the following support ticket.  

As always, it is our pleasure to assist in any way possible!

Ticket #:   481554
Subject:    Gigolo
Status:     Comment Added
Comment:  
[Mar 11 2013  2:50PM] : you stole from my account more than $60!
-- Davor


[Mar 11 2013  5:55AM] : Please contact me! My bussiness is stoped due to suspension of my money in account!!
-- Davor




You can view or add comments to this ticket here:
?zazac=15590&em=davor.bergam@gmail.com&dct=1&tid=481554

If you have any further questions or concerns, please do not hesitate to contact us.

Thank you,
SolidTrust Pay
8778011777
http://www.solidtrustpay.com



This report was posted on Ripoff Report on 03/14/2013 05:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Solid-Trust-Pay/internet/Solid-Trust-Pay-stole-money-Ontario-Internet-1028492. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

No issue with account

AUTHOR: SolidTrust Pay - ()

In reviewing this individual's complaint, it is completely unwarranted and inaccurate.  They simply did not wait the full 14 days for their documents to be reached and verified.  They are, and have been, completely bank verified. 

Their $60 was spent by them to another online company on March 14, 2013 so hardly 'stolen' by SolidTrust Pay.  Their ticket responses clearly advised them of the verification timeframe.  Their account suspension was automatic due to our security measures kicking in when an out of country login was noted on their account and cleared after the documents were received.

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