- Report: #751803
Report - Rebuttal - Arbitrate
Complaint Review: Soma Intimates
Soma IntimatesInternet United States of America
Soma Intimates missing panties--order not filled as advertised multiple cities, Internet
*Author of original report: saga of the missing panties
*UPDATE Employee: Rebuttal to Soma Intimates Missing Panties
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The box arrived yesterday & to my dismay, the 2 extra pairs of panties of each kind were not included. The invoice had some inexplicable discounting, but not totaling the value of the missing underwear. Trying to talk to customer service was like talking to an East German government employee before the wall came down.
I have spent a good deal of money at Soma & it's parent clothing store Chico's and believed they could look up that figure & determine I was a valuable customer....wrong!
In a time of recession & much lower consumer spending, how hard is it to embrace the true concept of customer service? After 3 phone calls in which I was put on hold endlessly, I still have no resolution. All I want is the 2 free pairs of panties of the styles I ordered, which by their pricing would total $173.
I would never have placed this order except for the advertised sale of buy 3 get 2 free. How hard can customer service be in this situation with a good customer?
This report was posted on Ripoff Report on 07/12/2011 08:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Soma-Intimates/internet/Soma-Intimates-missing-panties-order-not-filled-as-advertised-multiple-cities-Internet-751803. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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