Sonic Electronics http://www.sonicelectronix.com/ Seller of defective products! Charges for returns! Internet, California
*Author of original report: This is true!
*UPDATE Employee: Sonic Electronix Provides New Merchandise ,Authorized w/ Mr Dj, - Situation Resolved
7/9/12 purchased a Mr DJ CD 8800 USB dual cd player. Received an apparently used and returned unit that did not work. I contacted them via phone for seller paid return. They said they would do that. I called back a few days later and started email support. They were waiting for the vendor to approve paying for return shipping.
On 7/23 I ordered another of the same unit from them and went ahead and paid $18 for return shipping. on the 1st unit. I had already faxed the vendor. The vendor does not answer any and all type communications!
Their correspondence to me.
I have talked with my supervisor of what we would be able to do and he
> advised me of the following. On the first order we will only be able to
> refund you what you paid for the item which was $229.99 minus $15 for
> original shipping. For the second order we will be refunding you the
> price for the second shipping label of $18.45 plus the cost of the item
> of $229.99 minus $15 for the original cost of shipping.
> Thank you for getting back with us about your order.
> I have made sure that they will be issuing you the correct refund.
> Unfortunately becuase you did not ship the second item back inside of a
> shipping box they did have to charge you an additional 10% becuase when
> we return the item to the manufacturer they charge for the damage to the
> If you have any other questions please feel free to contact us and we
> would be happy to assist you further. Have a great day.
I was told over the phone that I did not have to send them back box in a box because they were not shipped to me in this fashion!
So it's only going to cost me $71 try and buy a working product from them!!!!
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