- Report: #404118
Report - Rebuttal - Arbitrate
Complaint Review: Sonic Electronix, Inc
Sonic Electronix, Inc28340 Ave Crocker Valencia, California U.S.A.
Lance Dickson Sonic Electronix, Inc Return and Warranty rip-offs Valencia California
*Author of original report: Sonic Electronix (scammers) up date!!!
After several calls, circus act, and having to explain to their representative that the product did not work; finally, they agreed to accept the product by giving me an RMA#. I sent the product back on November 19th and received confirmation by email that they received the product on December 4th. I called on December 5th, a Friday, to check the status of the RMA. I was told that once their vender came to pick-up and verify the merchandise, the following Monday, that I would be issued a store credit because product was currently out of stock.
After no word for 3 weeks I contacted them today, December 22nd and asked why I hadn't received the store credit. Their representative stated that I would not be able to receive a store credit because the vendor hadn't picked up the merchandise. Sonicelectronix sent me unreliable equipment, hassled me to the extreme to return the product, now I have waited over 20 days for them to do something to remedy the situation, i.e. send me a working product, refund my money, or give me a store credit; they have failed to do anything.
This report was posted on Ripoff Report on 12/22/2008 06:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sonic-Electronix-Inc/Valencia-California-91355/Lance-Dickson-Sonic-Electronix-Inc-Return-and-Warranty-rip-offs-Valencia-California-404118. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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