This is the best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how a business took care of business.
All business will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
Consumers love to do business with someone that can admit mistakes and state how they made improvements.
Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
On Amazon, product is listed as RK2800K2, but comapny ships an RK2800k. This is a corless drill with charger and batteries. The product listed is a two battery included. The product shipped is single battery. In my emails with company, they explain that the skus are mixed up, and that the product they are selling is the single battery. They offer an $15.00 refund or free return. The cost of the battery is $54.88. The company's mission statement in the Amazon market place states they provide detail information on all the products they sell. Yet, they still maintain a posting ewith a description of a two battery and ship the single. Feels like bait and switch to me. As polite as they are in the emails, I still did not receive the product they continue to sell. Not cool.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
AUTHOR: Sonic Electronix Management - (United States of America)
SUBMITTED: Thursday, January 24, 2013
POSTED: Thursday, January 24, 2013
First and foremost, we would like to apologize for any frustration you experienced while shopping with our company; this most definitely was not our intention. Admittadely, there was an error with our product description. We have since addressed the issue internally in order to remedy the mistake; as well, prevent future occurances of this nature. The problem you encountered is not indicative of the high quality service we offer. We're thankful for the opportunity you permitted for us to address your concern and ensure your complete satisfaction with our service. If there is anything more we can do for you, we invite you to contact us via phone (1-877-289-7664) or email (support@sonicelectronix.com). We hope you'll continue to do business with us in the future!
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
After my issue was addressed by Justin a supervisor in the call center at Sonic Electronix, my issue has been resolved. I thank them for making me a satisifed customer. Thanks Sonic, and Justin!
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.