separated
  • Report: #1000819

Complaint Review: Sonic Electronix, Inc

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, January 21, 2013
  • Updated: Thu, January 24, 2013

  • Reported By: TJW — Stacy Minnesota United States of America
Sonic Electronix, Inc
Internet United States of America

Sonic Electronix, Inc Bait in switch , Internet

*UPDATE Employee: Product Description Error Has Been Resolved

*Author of original report: They fullfilled my request

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

On Amazon, product is listed as RK2800K2, but comapny ships an RK2800k. This is a corless drill with charger and batteries. The product listed is a two battery included. The product shipped is single battery. In my emails with company, they explain that the skus are mixed up, and that the product they are selling is the single battery. They offer an $15.00 refund or free return. The cost of the battery is $54.88. The company's mission statement in the Amazon market place states they provide detail information on all the products they sell. Yet, they still maintain a posting ewith a description of a two battery and ship the single. Feels like bait and switch to me. As polite as they are in the emails, I still did not receive the product they continue to sell. Not cool.

This report was posted on Ripoff Report on 01/21/2013 06:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sonic-Electronix-Inc/internet/Sonic-Electronix-Inc-Bait-in-switch-Internet-1000819. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Sonic Electronix, Inc

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Product Description Error Has Been Resolved

AUTHOR: Sonic Electronix Management - (United States of America)

First and foremost, we would like to apologize for any frustration you  experienced while shopping with our company; this most definitely was not our intention. Admittadely, there was an error with our product description. We have since addressed the issue internally in order to remedy the mistake; as well, prevent future occurances of this nature. The problem you encountered is not indicative of the high quality service we offer. We're thankful for the opportunity you permitted for us to address your concern and ensure your complete satisfaction with our service. If there is anything more we can do for you, we invite you to contact us via phone (1-877-289-7664) or email (support@sonicelectronix.com). We hope you'll continue to do business with us in the future!
Respond to this report!
What's this?

#2 Author of original report

They fullfilled my request

AUTHOR: TJW - (USA)

After my issue was addressed by Justin a supervisor  in the call center at Sonic Electronix, my issue has been resolved. I thank them for making me a satisifed customer. Thanks Sonic, and Justin!
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory