- Report: #1060918
Report - Rebuttal - Arbitrate
Complaint Review: Sonic Electronix
Sonic Electronix28340 ave Crocker suite 202 Internet,, California USA
Sonic Electronix service address wrong lies ave Crocker suite 202 Interne California
*Consumer Comment: Calling it as it is.
*UPDATE Employee ..inside information: Customer Irrational: Refused to Comply With Policy
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Sonic Electronix - SERVICE THAT SUCKS
I bought headphones from Sonic Electronix and paid for the shipment to Malaysia, where I live. I got an e-mail from Sonic confirming that my order would be shipped to Malaysia. However without my consent Sonic sent my headphones to a different country.
All my e-mails were replied by people who seemed to know nothing about my problem and I had to explain what happened over and aver again. It seemed like their task was to blame me in their mistakes and make me pay for it.
I spent a month of everyday e-mailing to make them acknowledge that they changed the delivery address without my consent.
Quote:"We changed the country..."
Nevertheless they offered me nothing but wait until my order will return to their warehouse (about 60 days). This was the generous offer of the CEO Nathaniel Victor in his e-mail to me!!! And I would have to pay for the correct shipment one more time!!! This company is rotten from the lower management to the CEO!!!
After I had realized that the people in this company do not care about their customers and this was their official policy I started to ask questions on their facebook page. I hope they would be afraid to lie to me publicly.
What did Sonic do? They removed all my comments and blocked me from posting and commenting on their facebook page.
I think they deliver a lot of order to many customers for low prices and this is very good.
But if something goes wrong, your e-mails will be deleted, your time and money will be lost. Customer service just makes joke of the customers. They don't even try to solve the problem and just try to make you walk away - and stay alone with the problem.
They even started to BLACKMAIL me - demanding to remove all my comments from all the social networks in order to for me to get a refund. When I refused, they removed my comments themselves and blocked me from their facebook page. Facebook for them is not a social network, but a highly censored tool of propaganda - all negative comment are deleted by "customer support"
Here are some of my posts that were deleted from Sonic"s facebook page.
This report was posted on Ripoff Report on 06/21/2013 01:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sonic-Electronix/-Internet-California-28340-/Sonic-Electronix-service-address-wrong-lies-ave-Crocker-suite-202-Interne-California-1060918. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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