- Report: #714342
Report - Rebuttal - Arbitrate
Complaint Review: Sonic Electronix
Sonic Electronix28340 Ave Crocker Suite 202 Valencia, Arkansas United States of America
Sonic Electronix sonicelectronix Restocking fee on defective product Valencia, Arkansas
*Author of original report: Sonic Took Care of it
*UPDATE Employee: Terms and Conditions Stated on Website
I was sent a defective amplifier, and after talking to them, ive been informed that:
1. i have to pay the shipping to return the defective item.
2. i have to pay a 10% restocking fee to return the item.
Now maybe its just me, but i cant see how they can justify a 10% "restocking" fee on "defective product". Its not getting restocked, its defective. Not to mention, penalizing the customer for shipping them defective product.
Im willing to pay the return shipping, i understand they cant be held responsible for a manufacturers mistake, but a restocking fee on defective product? Thats just bad ethics.
This report was posted on Ripoff Report on 04/05/2011 07:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sonic-Electronix/Valencia-Arkansas-91355/Sonic-Electronix-sonicelectronix-Restocking-fee-on-defective-product-Valencia-Arkansas-714342. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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