• Report: #876644

Complaint Review: Sonic Electronix

  • Submitted: Tue, May 01, 2012
  • Updated: Thu, May 03, 2012

  • Reported By: matteo120 — United States of America
Sonic Electronix
Internet United States of America

Sonic Electronix Defective / Poor Quality Product, Internet

*UPDATE Employee: Product Defects Happen: Sonic Electronix Stands Behind Customer's

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   I purchased a new BOSS in dash stereo receiver / CD player, along with the installation kit. Item given as a Christmas gift Dec 2011. Installed item in late Feb - early Mar 2012 and unit worked for less than a month, after which the CD player starting jamming when disks were loaded. Repeated emails to Sonic Electronix complaining about poor quality product, and requesting assistance in replacing or repairing unit. Emails were ignored. I will never purchase anything through Sonic Electronix again.

This report was posted on Ripoff Report on 05/01/2012 12:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sonic-Electronix/internet/Sonic-Electronix-Defective-Poor-Quality-Product-Internet-876644. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Product Defects Happen: Sonic Electronix Stands Behind Customer's

AUTHOR: Sonic Electronix Management - (United States of America)

Our company strives in offering top notch service and ensuring every customers experience is beyond satisfactory. All emails receive a prompt response within 24-48 hours or sooner; your request should never have been ignored. We apologize if that was the case, although wed be glad to remedy your issue and opinion of us. Were an authorized Boss dealer and are able to repair your receiver under the 1-year manufacturers warranty; we simply need an RMA to be processed so we can approve your request. Since youre outside of our thirty-day return policy, we cant offer an exchange or refund; however, we can repair your product to ensure its fully operational. Please contact our Customer Commitment Team directly at 877-289-7664, or email retention@sonicelectronix.com for further assistance. Thanks for expressing your concern!
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