• Report: #988335

Complaint Review: Sonic Electronix

  • Submitted: Fri, December 28, 2012
  • Updated: Fri, January 04, 2013

  • Reported By: Greg — loveland Colorado United States of America
Sonic Electronix
Internet United States of America

Sonic Electronix They advertize one thing, then ship something cheaper and different to you Internet

*UPDATE Employee: Sonic Electronix: Problem Resolved!

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I ordered a set of Shoptek brand nutdrivers, color coded by size, with large nice handles according to the picture and description. I received Valley brand nut drivers all one color with tiny handles, not at all like the picture. They reluctantly agreed to allow me to return these cheaply made tools at my own shipping expense. When I asked for a refund plus shipping, they changed and said I had received the correct item. Very crooked company. Bait and switch and then won't make things right.

This report was posted on Ripoff Report on 12/28/2012 04:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sonic-Electronix/internet/Sonic-Electronix-They-advertize-one-thing-then-ship-something-cheaper-and-different-to-y-988335. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Sonic Electronix: Problem Resolved!

AUTHOR: Sonic Electronix Management - (United States of America)

We apologize for the incorrect item you received; it was never our intention to provide erroneous merchandise. When we received your RMA, your request was automatically approved; therefore, the return instructions you received were generated by our automated system. Shortly thereafter, instead of inconveniencing you by asking to return the product, we took the liberty of initiating a full refund. It would have been more expensive to pay for return postage than the item's worth. You were compensated fully: we don't feel any customer should be penalized for our mistake. We hope our actions have rectified your opinion of our business. Please allow us another opportunity to show you the true quality of service.
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