Sonic Electronix Sold me defective product that stopped working after 3 days! Valencia California

I have dealt with Sonic Electronix for purchases several times and am totally satisfied with my experience. The only time they did not ship my items within 24 hours was an out of stock issue which was resolved with a different product ( more expensive ) for the same price. The Sales Dept. made several calls to keep me updated and I was assured if I was not happy with the item, I could return them, no questions asked. All my purchases have been exactly as described and Sonic Electronix has been extremely professional in their actions, I have recommended them to my friends and family and will continue to in the future

Sonic Electronix sells brand new items unless stated otherwise on the description. However, as we know, there are times that items may be come defective from the manufacturer or stop working after a while. That is expected! Nothing lasts forever.
This company regards communication as the number one factor for success. If a customer is dissatisfied, he or she must contact us first for the purpose of coming with a solution together before taking any other actions. Leaving a negative feedback without giving us the chance to fix an unavoidable problem like this is a premature action that damages someone reputation with no real grounds. We try to fix any controversies and concerns by addressing any complains being brought up.
We stand by all of the products that we sell and answer to any issue that could arise during and after the processing and delivery of the goods. In this particular case, store credit was given as a result that there was no other alternative since a exact matching substitute was not available as it was discontinued from production.

For more details about warranty procedures, please read "Standard Warranty for Subwoofers" - http://www.sonicelectronix.com/return_policy.php#17. Here it reads as follows:
"If the same item is not available and a repair cannot be completed, SonicElectronix.com reserves the right to replace the item with a similar or like model or issue store credit at the current selling price not to exceed the original purchase price"

The store credit agreement was accepted by the customer when the order was placed and it came to be solidified through extensive mediation with BBB. Again, we did not fail in keeping communication and sought after a solution to the problem.

In the beginning of this month, a new order was created by the customer using that store credit; such included a brand new sub, an enclosure and wires. The purchase was processed successfully and shipped the next day!

Sonic Electronix sells brand new items unless stated otherwise on the description. However, as we know, there are times that items may be come defective from the manufacturer or stop working after a while. That is expected! Nothing lasts forever.
This company regards communication as the number one factor for success. If a customer is dissatisfied, he or she must contact us first for the purpose of coming with a solution together before taking any other actions. Leaving a negative feedback without giving us the chance to fix an unavoidable problem like this is a premature action that damages someone reputation with no real grounds. We try to fix any controversies and concerns by addressing any complains being brought up.
We stand by all of the products that we sell and answer to any issue that could arise during and after the processing and delivery of the goods. In this particular case, store credit was given as a result that there was no other alternative since a exact matching substitute was not available as it was discontinued from production.

For more details about warranty procedures, please read "Standard Warranty for Subwoofers" - http://www.sonicelectronix.com/return_policy.php#17. Here it reads as follows:
"If the same item is not available and a repair cannot be completed, SonicElectronix.com reserves the right to replace the item with a similar or like model or issue store credit at the current selling price not to exceed the original purchase price"

The store credit agreement was accepted by the customer when the order was placed and it came to be solidified through extensive mediation with BBB. Again, we did not fail in keeping communication and sought after a solution to the problem.

In the beginning of this month, a new order was created by the customer using that store credit; such included a brand new sub, an enclosure and wires. The purchase was processed successfully and shipped the next day!

Sonic Electronix sells brand new items unless stated otherwise on the description. However, as we know, there are times that items may be come defective from the manufacturer or stop working after a while. That is expected! Nothing lasts forever.
This company regards communication as the number one factor for success. If a customer is dissatisfied, he or she must contact us first for the purpose of coming with a solution together before taking any other actions. Leaving a negative feedback without giving us the chance to fix an unavoidable problem like this is a premature action that damages someone reputation with no real grounds. We try to fix any controversies and concerns by addressing any complains being brought up.
We stand by all of the products that we sell and answer to any issue that could arise during and after the processing and delivery of the goods. In this particular case, store credit was given as a result that there was no other alternative since a exact matching substitute was not available as it was discontinued from production.

For more details about warranty procedures, please read "Standard Warranty for Subwoofers" - http://www.sonicelectronix.com/return_policy.php#17. Here it reads as follows:
"If the same item is not available and a repair cannot be completed, SonicElectronix.com reserves the right to replace the item with a similar or like model or issue store credit at the current selling price not to exceed the original purchase price"

The store credit agreement was accepted by the customer when the order was placed and it came to be solidified through extensive mediation with BBB. Again, we did not fail in keeping communication and sought after a solution to the problem.

In the beginning of this month, a new order was created by the customer using that store credit; such included a brand new sub, an enclosure and wires. The purchase was processed successfully and shipped the next day!

Sonic Electronix sells brand new items unless stated otherwise on the description. However, as we know, there are times that items may be come defective from the manufacturer or stop working after a while. That is expected! Nothing lasts forever.
This company regards communication as the number one factor for success. If a customer is dissatisfied, he or she must contact us first for the purpose of coming with a solution together before taking any other actions. Leaving a negative feedback without giving us the chance to fix an unavoidable problem like this is a premature action that damages someone reputation with no real grounds. We try to fix any controversies and concerns by addressing any complains being brought up.
We stand by all of the products that we sell and answer to any issue that could arise during and after the processing and delivery of the goods. In this particular case, store credit was given as a result that there was no other alternative since a exact matching substitute was not available as it was discontinued from production.

For more details about warranty procedures, please read "Standard Warranty for Subwoofers" - http://www.sonicelectronix.com/return_policy.php#17. Here it reads as follows:
"If the same item is not available and a repair cannot be completed, SonicElectronix.com reserves the right to replace the item with a similar or like model or issue store credit at the current selling price not to exceed the original purchase price"

The store credit agreement was accepted by the customer when the order was placed and it came to be solidified through extensive mediation with BBB. Again, we did not fail in keeping communication and sought after a solution to the problem.

In the beginning of this month, a new order was created by the customer using that store credit; such included a brand new sub, an enclosure and wires. The purchase was processed successfully and shipped the next day!

Sonic Electronix sells brand new items unless stated otherwise on the description. However, as we know, there are times that items may be come defective from the manufacturer or stop working after a while. That is expected! Nothing lasts forever.
This company regards communication as the number one factor for success. If a customer is dissatisfied, he or she must contact us first for the purpose of coming with a solution together before taking any other actions. Leaving a negative feedback without giving us the chance to fix an unavoidable problem like this is a premature action that damages someone reputation with no real grounds. We try to fix any controversies and concerns by addressing any complains being brought up.
We stand by all of the products that we sell and answer to any issue that could arise during and after the processing and delivery of the goods. In this particular case, store credit was given as a result that there was no other alternative since a exact matching substitute was not available as it was discontinued from production.

For more details about warranty procedures, please read "Standard Warranty for Subwoofers" - http://www.sonicelectronix.com/return_policy.php#17. Here it reads as follows:
"If the same item is not available and a repair cannot be completed, SonicElectronix.com reserves the right to replace the item with a similar or like model or issue store credit at the current selling price not to exceed the original purchase price"

The store credit agreement was accepted by the customer when the order was placed and it came to be solidified through extensive mediation with BBB. Again, our representatives did not fail in keeping communication and sought after a solution to the problem.

In the beginning of this month, a new order was created by the customer using that store credit; such included a brand new sub, an enclosure and wires. The purchase was processed successfully and shipped the next day!