• Report: #926385

Complaint Review: Sonobello

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  • Submitted: Mon, August 13, 2012
  • Updated: Mon, September 17, 2012

  • Reported By: cherry — el mirage Arizona United States of America
Sonobello
9377 East Bell Rd Suite #155 Scottsdale, Arizona United States of America

Sonobello Not happy with the liposuction done at Sonobello Scottsdale, Arizona

*Author of original report: RE: Sonobello

*Author of original report: Sonobello Scottsdale, AZ

*UPDATE Employee: Pease contact us

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I had my liposuction done in 2010.  I requested general anesthesia but I was reassured that it's painless. I was sedated (ONLY) I had the stomach, thighs, back, hips and arms done. The liposuction procedure was very painful, especially around the stomach. I felt everything. I tried to inhale as much nitrous oxide hoping it would put me out but the doctor told me not to and turned it off for about couple of minutes. I was making faces and breathing heavily through my mouth coz of the pain then all of a sudden, in the middle of my liposuction, the doctor stopped then said, "it seems like I am hurting you, would you like me to stop and not continue on with this?" OMG, what the heck was I supposed to say? We have already started. Can you imagine what I was feeling when I was told that my surgery will be broken down into 3 sessions. I had to come back 2 more times (a month duration/session). After everything was done, few months later I noticed sections that obviously were missed, everything is so uneven. The over 10 sites where they were poking around, left keloids that looks like I had vaccinations on left and right side of my body, from my bra roll all the way to my thighs right above the knees. They are dark and raised. I paid $12, 000 "IN CASH". It took a long time to save that money for the liposuction. I dont mean to complain but I feel like I just handed them the money for nothing..the result SUCKS SO BAD!!! I have dots everywhere and they look really gross! I just want them to do fix me up and do something about the areas they obviously missed. Does anyone have any suggestions on what I can do to have them fix me up and do a retouch? I cry every time I look in the mirror.

This report was posted on Ripoff Report on 08/13/2012 07:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sonobello/Scottsdale-Arizona-85260/Sonobello-Not-happy-with-the-liposuction-done-at-Sonobello-Scottsdale-Arizona-926385. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

RE: Sonobello

AUTHOR: cherry - ()

You are addressing the pain I experienced during the surgery but completely ignoring that Sonobello just wasted my time.  Im in AZ and you know how hot it gets here.  Did you not read that pretty much, they just left me there, went home when they told me to wait and she will be back.  You didnt think that was a problem?  The doctor offered me a topical cream to get rid of the keloids  and yet "Dana" wanted to sell it to me.  I dont even really care about that. The fact that they made me wait there like an idiot while they went home was just ridiculous. The way the doctor talked to me..OMG! And after all of that I tried contacting James (the one who originally contacted me) left messages. I tried for the next 3 days..never picked up, never returned my calls as if he just dropped off the face of the earth...and all you can address from my complaints is how painful the surgery is. WOW

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#2 Author of original report

Sonobello Scottsdale, AZ

AUTHOR: cherry - (United States of America)

 I finally got in contact with Dana and met with her and Dr. Bevins.,  First of all, may I remind you that it has always been over 105 degress here in AZ during this season.  The whole meeting or appointment was completely a waste of time.  I am more unhappy now than before I went to my appointment.   As I have said in the beginning that I am not very happy with the unevenness of my body after the surgery and also the "keloid" dots I have all over my body.  Before I came to the clinic, I was informed by Dana that similar patients have have the "keloid" problem and it was all taken care of free of charge.  During the visit to the clinic,  no one really cared what I was complaining about and all I was being told by the doctor (with Dana present) is that my body will never be even because it was uneven to begin with which didn't make any sense considering I paid $12,000 in CASH to at least see a little better result.  They kept telling me that if I wanted more fat sucked out that I needed to speak to a consultant to give me an estimate.  I kept asking them why it wasn't all sucked out to begin with, which I had requested before the surgery.  My surgery was broken down into 3 different times because of the amount of fluid that was allowed to be injected into me every surgery, painful but really no choice.  I wouldn't have cared if I had to come back 10 times if needed, if only 1 of my thigh was the only thing that was done in one day as long as i know that at the end of all the painful surgery, that I will be happy with the result.  Anyways, Dr. Bevins had to immediately leave the room (for another patient??) after saying what he needed to say with no concern for what ever else I have to say but I was able to say something about the keloid before he left and he said to discuss it with Dana, which I did but by this time she was having me buy this thing called "scar guard??"..I asked, do I have to pay for it.she said "yes, coz it's a brand new thing" that they just recently got in.  I thought it was free, I said.  She said it would be free if the doctor has to make incisions to try to correct them.  I said, ok, then let's try to do that.  She said for me to get dress while she talks to the doctor about it.  I got dressed and waited ...and waited that I finally walked out in the lobby.  As I got to the lobby, I saw the receptionist and she told me that Dana will be giving me a call.  I said, NO, I was to wait til she finished talking to the doctor about it but she told me that Dana and the doctor had gone home 10 minutes prior to me coming out.   I wanted to cry coz they made me feel so unimportant and  waste of their time that they had to sneak out of the office so that they don't have to deal with me.  I asked the receptionist to double check to see if she was still there...They were gone...   I am outraged of how I was treated.

I have tried to contact James from regional office in New York but until now NO replies to my emails and no follow up calls from Dana.
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#3 UPDATE Employee

Pease contact us

AUTHOR: Sono Bello Patient Care - (USA)

Dear Cherry,

Thank you for your post. Predicting comfort with a procedure is very difficult as everyone's experience will vary. Accordingly we have developed and made available to our patients a recovery and comfort study that breaks down by percentages our patients and their comfort levels so they can understand the common experience.  We are very sorry if you were uncomfortable as that is not the "norm" with out procedure. We take our patients concerns regarding their results very seriously. Would you please reach out to me at your earliest opportunity to discuss? I can be reached at dirpc@sonobello.com

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