- Report: #471626
Report - Rebuttal - Arbitrate
Complaint Review: Sony Computer Entertainment America
Sony Computer Entertainment America919 East Hillsdale Boulevard, 2nd Floor Foster City, California U.S.A.
Sony Computer Entertainment America Questionable businness practices: Ripping off folks hard earned money! Foster City California
*Consumer Comment: 1 month old PS3...
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After paying nearly 500 dollars for a brand new 80GB Playstation3 barely a month ago, who would have known that the machine would stop working? It may have overheated or had a hard drive issue..Who knows? I took good care of the machine. For the money I paid for it, I had to! In addition, if one is paying this kind of money for a video game system, then one expects top notch quality within the system. Not the case here!
Then, when I contacted Sony about the problem, they wanted me to send the unit to them, pay 150 dollars, and have a refurbished unit sent to me. This is unacceptable. I did not buy a refurbished unit, so why would I want one sent to me? For that system can break down too and the cycle to be repeated all over again? I don't think so!
On top of it all, I've read countless consumer complaints on the internet against Sony Playstation3 (and prior Playstation systems) regarding the same system malfunction issues and the same run around you get from Sony. This is by far no coincidence.
I feel companies like Sony (and Apple for that matter) purposely make electronic units that are designed to break down or stop working after a certain point (a year or less, after the warranty has expired!). That way, people can continuously spend more money on new units. It's a rip off to consumers and a shame for businesses to be this way: Taking advantage of consumers and their hard earned money! If there is any type of class action suit that will be brought against Sony, please count me in! It's shady the way they do business!
San Leandro, California
This report was posted on Ripoff Report on 07/20/2009 01:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sony-Computer-Entertainment-America/Foster-City-California/Sony-Computer-Entertainment-America-Questionable-businness-practices-Ripping-off-folks-ha-471626. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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