- Report: #474733
Report - Rebuttal - Arbitrate
Complaint Review: Sony Computer Entertainment America
Sony Computer Entertainment America10227 Crossroads Loop Suite P Laredo, Texas U.S.A.
Sony Computer Entertainment America They did not return the game I sent with my console Laredo Texas
*Consumer Comment: Your $60 dollar game...
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A few days later a box was sent in for the console. The box had a paper with general information to fill out including a check box asking if there was a game inside the console. I checked that box.
I sent in the console and received a refurbished unit after a few days but it did not have the game. I called and asked about it and they said the repair center took no notes on there being a game inside. I asked about the paper I filled out for proof and was told that it wasn't kept on record as soon as they receive the console. They acknowledge that I told them before I sent them console there was a game inside.
I have talked to many supervisors who say they can't do anything about and there is no one to compensate me for the loss of my game that I spent $60 for. I asked if they had a manager but was told that they don't have one.
I feel very inconvenienced by Sony because I spent $150 to get the console repair and my game back and they won't give me back my $60 that they claim was not inside the console. They have no record of the paper I sent them.
Bloomfield, New Jersey
This report was posted on Ripoff Report on 07/29/2009 06:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sony-Computer-Entertainment-America/Laredo-Texas-78045/Sony-Computer-Entertainment-America-They-did-not-return-the-game-I-sent-with-my-console-La-474733. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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