- Report: #1162903
Report - Rebuttal - Arbitrate
Complaint Review: Sony Corporation of America
Sony Corporation of America550 madison avenue NEW YORK, New York USA
Sony Corporation of America SENT LENS TO SONY BECAUSE OF SPOTS INSIDE THE GLASS. SONY SAID I ABUSED,OR MISUSED IT, THE LENS HAD NEVER TOUCHED THE CAMERA. NEW YORK New York TEXAS
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I purchased a new sony camera lens from Sony, model #2024975. the lens was never used. the lens was stored in a top of the line Pelican case, with packs of silica to collect any moisture.
I was cleaning this lens and noticed spots in the front inside glass. i could not remove the spots and sent the lens to Sony Service Contact, 11302 Eastpoint Drive, building B, suite C , Loredo, TX 78045-6623 Phone 866-357-6230. i was contacted by Danny employee #C1a3 and he stated it could not be fixed and said he would sell me a used lens for $ 197.15.
I delcined the offer and requested a New lens or a refund. In his letter he wrote that i had abused or misused or it had excessive wear. The lens had never been on the camera. i called Danny directly and asked him point blank, Danny are you saying to me that i physically abused or misused or there is excessive wear on that lens? Danny said to me no i"am not saying that to you. i told Danny there is no in between, either I did or i did not. The phone went silent.
Finally i have talked to other's that are supposedly in Texas and i ask a couple of them if i could talk to someone higher up in the chain. they all stoned walled me and said they could not name somewhat higher up to talk to.
This report was posted on Ripoff Report on 07/17/2014 01:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sony-Corporation-of-America/NEW-YORK-New-York-10022/Sony-Corporation-of-America-SENT-LENS-TO-SONY-BECAUSE-OF-SPOTS-INSIDE-THE-GLASS-SONY-SAI-1162903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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