- Report: #1147386
Report - Rebuttal - Arbitrate
Complaint Review: Sony Corporation
Sony CorporationLaredo, Texas USA
Sony Corporation Sony Customer Service has gone down the drain Laredo Texas
*Author of original report: New, worse problems now
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Ever since I got the A7 camera and accessories ($2500 worth of equipment) December, 2013, I've been having trouble getting focused photos with it. Each time I called, I got advice on settings and nothing worked. Because I kept getting the runaround, too much time lapsed and they wouldn't let me return the camera, just send it to the Laredo Repair Center. I've been a Sony customer for close to 20 years now yet I'm being treated rudely and reps keep giving me wrong time frames. They've even misspelled my email address a couple of times, so I wasn't receiving notifications from the technicians.
They told me they would expedite the situation and they sent me an overnight FedEx label so their repair center would receive it next day. I was told to give them 48 hours. When I didn't hear back, I kept calling and being told different things. On Friday (a week ago), I was told that I would have an answer by Monday and that he felt I would be happy with the answer. [continued below]....
I don't want them to repair a brand new camera and send it back to me. I didn't pay that much money for something "refurbished", which is basically what they're doing. They don't even have to give me a refund. Just give me a credit like I asked to begin with and I'll get a different camera. This runaround is unacceptable. I'm very surprised and don't know what has happened to Sony. I buy mainly Sony products and have always found them helpful, but it seems things have gone downhill and they really don't care about their customers. I'll be contacting the Consumer Protection Agency through the Federal Trade Commission on Monday.
This report was posted on Ripoff Report on 05/16/2014 05:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sony-Corporation/Laredo-Texas/Sony-Corporation-Sony-Customer-Service-has-gone-down-the-drain-Laredo-Texas-1147386. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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