• Report: #617013

Complaint Review: Sony Electronics Corporation

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  • Submitted: Thu, June 24, 2010
  • Updated: Thu, August 12, 2010

  • Reported By: Patt — Garden Grove California United States of America
Sony Electronics Corporation
16530 Via Estrillo San Diego, California United States of America

Sony Electronics Corporation Extremely Poor Customer Relations & Integrity San Diego, California

*Consumer Comment: This complaint is still without any relevant facts.

*General Comment: This person is using "Lawyer Speak"

*Consumer Comment: Silly reponse

*Author of original report: Reciprocal Comments

*Consumer Comment: Huh

*Consumer Suggestion: Return It

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A request was made of Sony Electronics to provide warranty service or to replace a defective brand new part on an electronic item which was purchased recently. The Customer Relations team responded by saying they would take care of the matter, however, they have done nothing, provided no shipping label as promised, provided very poor and discourteous customer service, contradicted what they said with what they did, and produced at least five occassions of contradictory statements, and lastly, even tried to accuse the cusotmer of lying, although the customer recieved neither services, nor replacement parts, or for that matter, anything from Sony, other than poor, subjective, unknowledgeable and incompetent customer service and treatment.

Coincidental to this, a letter was written and mailed to Sony, wherein they then responded permitting the same innappropriate customer service team to make contact with the customer, thereby solving nothing, doing nbothing, and basically letting the matter conveniently die without a resolution.

When a last attempt was made by the customer to call Sony and request a mitigated resolution, such as simply requesting that Sony send the inexpensive replacement part, since all other resoltuions failed on Sony's part due to thier own internal errors or ineptitudes, howver, their response was to continue to be rude, deflective as to responsibility for the insignifcant matter, and stated resolutely and explicitly that they would certainly not carry the request out, and that they have done everything appropriately and according to thier protocols, and they even therein attempted to accuse "UPS" and the "Customer" for the lack of resolution. However, UPS was called by the client, and thier team stated resolutely that Sony was completly to blame for any of the matters at hand. 


This report was posted on Ripoff Report on 06/24/2010 08:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sony-Electronics-Corporation/San-Diego-California-92127/Sony-Electronics-Corporation-Extremely-Poor-Customer-Relations-Integrity-San-Diego-Cal-617013. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

This complaint is still without any relevant facts.

AUTHOR: SmarterThanMost - (USA)

The comments are neither reciprocal, nor irrelevant, and the original author appears to have actually confused common colloquialisms with theological intent.  The original comments do not stand on their own, as reiterated by several other posters therein, nor is the specific intent of this site for single, vague, complaints lacking substantive facts and valid information best reported in the first person case, but instead reported in a bizarre, third party narrative, and henceforth appearing precocious, affected, and conveyed with unnecessary airs.  The original author's assertion that using this type of pretentious, litigious narrative prevents unnecessary and unwanted emotional influence is completely misguided and irrelevant to the basic issue that his writing methodology is pretentious and the authors complaint is without substance or sustenance. 

See, it looks just as stupid when you do it.



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#2 General Comment

This person is using "Lawyer Speak"

AUTHOR: Jim - (U.S.A.)

Either trained as an attorney or trying to puff up his image.

Speak english to post here and leave the Convoluted Jargon for a specialised place where t was meant to be used, IE court.

WHAT was needing repair or replacement?

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#3 Consumer Comment

Silly reponse

AUTHOR: Ramjet - (U.S.A.)

Nevertheless, no one has any idea what happened, what you are complaining about or anything else about this vague complaint.

I still have no idea why you would be referring to yourself as "the customer' instead of 'I'. It actually sounds like you are trying to sound impressive without providing any information at all.

A waste of time.
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#4 Author of original report

Reciprocal Comments

AUTHOR: P. Khalili - (USA)

The reciprocal comments made by the party above defending Sony are irrelevant and personalized, as well as somewhat skewed based upon the exclamation intoning God.


The original comments made about Sony stand on their own, and are simple, to the point, given the fact that poor social or verbal treatment is just what it is, poor treatment, specific or explicit references are not neccessary, this site is intended for short commentaries, not airing one's emotions. 

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#5 Consumer Comment

Huh

AUTHOR: Madarabian - (U.S.A.)

Could you be any more vague? 

I've been buying items from Sony for years; cameras, TVs, camcorders, computers, and I've never had any problems from their support department.  In fact, my experience has been just the opposite.

What was the electronic item?  How were the support personnel poor, subjective, knowledgeable, or incompetent?  How were they rude?  What did they accuse UPS of, and what did they accuse you of?

And why, for the love of God, are you writing about yourself in the third person?
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#6 Consumer Suggestion

Return It

AUTHOR: Sportsfan1999 - (U.S.A.)

If you recently bought it, then return it to the store with your receipt and explain the situation to the manager. 
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