- Report: #437623
Report - Rebuttal - Arbitrate
Complaint Review: Sony Outlet
Sony Outlet147 Marigod Court Woodbury Commons, New York U.S.A.
Sony Outlet Malcom,Salesman -Jon Berkeley -Barry Botelho,Managers Scam Consumers 15% for opening box of defective equipment in less than 24 hours. Woodbury Commons New York
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Jon Berkley, Store Manager 845-928-5112, jonathan.Berkeley@am.sony.com
Barry Botelho, District Manager, 774-299-7255
I requested Sony Vaio notebook, with Wi-Fi, Blue-Ray DVD read-write, TV Tuner. With 3 year in home service. Total cost $2140.66. The sales person Malcolm in the Central Valley, N. Y. Sony factory outlet told me the would give me a price match guarantee and would let me return in 14 days if I was not completely satisfied. That night I started to set up. First, I noticed obsolete clunky plastic TV tuner, not the TV tuner I wanted. Next, none of the software worked. Then I could not get on line. Cablevision my cable provider and T-Moble my hot spot Wi-Fi provider could not get me configured. Only the table of Contents of the help manual was on the computer. Since, I could not get online I could not get linked to the help manual. I spend several hours with Cable Vision
and T Moble technical support with no success.
Cablevision and T-Moble advised me to return the equipment since they could not help me.
I returned defective Vaio the next morning in less than one day. The store manager Jonathan Berkeley charged me off a $248.49 for opening a $5.00 box for defective merchandise. I believe this is illegal. Credit card charge $2140.66 minus credit 1892.17='s $248.49
How sleazy. I informed of Malcolm satification guarantee He did not care. The equipment was defective. Let's see it's returned 3 times they make 45% without an
actual sale. Rip off.
The return policy must be clearly indicated at the point of sale. It was not. In fact, I was told they had the same return policy as Best Buy. I believe this is a violation of New York State law. I believe the store should be avoided because they do not have technical expertise.
West Hempstead, New York
This report was posted on Ripoff Report on 03/25/2009 04:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sony-Outlet/Woodbury-Commons-New-York-78617/Sony-Outlet-MalcomSalesman-Jon-Berkeley-Barry-BotelhoManagers-Scam-Consumers-15-for-o-437623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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