ED Magedson – Founder
I bought a new Sony flat screen TV at Best Buys. About 1 week after purchased the TV screen turned blank with only white verticle lines, I called Sony & they set up an appointed the next week with a contracted service company to fix the TV.
The Service company called the day before appointment to cancel because they had to order a part. Waited another week for the service co to fix. One week after fixed the TV go blank with white lines again. I am going thru the same procedure as before waiting because the repair co has to order the part.
I have not been able to watch a brand new TV for no more than 2 weeks. Sony Customer Service has not been helpful at all. This TV is defective and should be replaced.
A Customer should not have to suffer without a TV this much after purchasing the TV brand new and pay the amount of money I paid for it.
I choose the Sony TV over several other brands because I though Sony provided good products with good customer service and support, but I see I was wrong.
I sent an email and filled out a survery with my concerns and no one even bothered to contact me. Their customer service is terrible. They could have aleast responded to me.
This is unacceptable, I bought a brand new Sony TV and it stopped working after only a week, and Sony doesn't seem to care about it's customers.
Buyer's beware SONY does not CARE.
This report was posted on Ripoff Report on 08/19/2010 03:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sony-TV/internet/Sony-TV-Bad-Sony-Customer-Service-Sony-will-not-replace-Brand-New-TV-that-does-not-work-633338. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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