• Report: #633338

Complaint Review: Sony TV

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  • Submitted: Thu, August 19, 2010
  • Updated: Wed, August 25, 2010

  • Reported By: Sylvia — Cherry Hill New Jersey United States of America
Sony TV
Internet United States of America

Sony TV Bad Sony Customer Service - Sony will not replace Brand New TV that does not work Internet

*Consumer Comment: Sony

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I bought a new Sony flat screen TV at Best Buys. About 1 week after purchased the TV screen turned blank with only white verticle lines, I called Sony & they set up an appointed the next week with a contracted service company to fix the TV.

The Service company called the day before appointment to cancel because they had to order a part.  Waited another week for the service co to fix.  One week after fixed the TV go blank with white lines again.  I am going thru the same procedure as before waiting because the repair co has to order the part.

I have not been able to watch a brand new TV  for no more than  2 weeks.  Sony Customer Service has not been helpful at all.  This TV  is defective and should be replaced. 

A Customer should not have to suffer without a TV this much after purchasing the TV brand new and pay the amount of money I paid for it.

I choose the Sony TV over several other brands because I though Sony provided good products with good customer service and support, but I see I was wrong.

I sent an email and filled out a survery with my concerns and no one even bothered to contact me.  Their customer service is terrible.  They could have aleast responded to me.

This is unacceptable, I bought a brand new Sony TV and it stopped working after only a week, and Sony doesn't seem to care about it's customers. 

Buyer's beware SONY does not CARE.


This report was posted on Ripoff Report on 08/19/2010 03:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sony-TV/internet/Sony-TV-Bad-Sony-Customer-Service-Sony-will-not-replace-Brand-New-TV-that-does-not-work-633338. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Sony

AUTHOR: SocratesAL - (U.S.A.)

Sony has been at the bottom of the heap for reliability and customer service for the past decade.  Do you not know this ?  Did you not do any research before you spent this much money on an item ??  You're just the perfect fool that companies like Sony love.  You can buy MUCH better TVs for MUCH less money, IF you do your due research.  Wise up and stop being a scammer's dream come true.
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