- Report: #457661
Report - Rebuttal - Arbitrate
Complaint Review: Sony VAIO Laptops
Sony VAIO Laptops550 Madison Avenue, 27th Floor New York, New York U.S.A.
Sony VAIO Laptops Sony fails to stand behind their laptops - 2 month old laptop crashes New York New York
*Consumer Comment: So it crashed?
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I was able to retrieve some of my data, but ultimately lost all email on Outlook, my ITunes and all music files. My problem with this is because the laptop was only 2 months old.
I contacted Sony Customer Care and was told there is nothing they can do since it was over 30 days. To say I am upset is an understatement. I have been a loyal Sony customer and have 3 Bravia Televisions, 2 Sony digital cameras, 1 Sony video camera, and even Sony headphones, not to mention the problem VAIO computer.
I would like the computer replaced, but do not think that will happen. Something caused the problem to occur and Sony fails to acknowledge there is a problem. I do not want to experience that ever again. To the 2 month point the VAIO was a great computer that would have received my highest recommendation. I spent $2000 for this computer and it seems only correct to replace the 2 month old computer.
Palm Beach Gardens, Florida
This report was posted on Ripoff Report on 06/02/2009 09:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sony-VAIO-Laptops/New-York-New-York-10022-3211/Sony-VAIO-Laptops-Sony-fails-to-stand-behind-their-laptops-2-month-old-laptop-crashes-Ne-457661. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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