- Report: #801763
Report - Rebuttal - Arbitrate
Complaint Review: Sony
SonySony Store at the Cherry Creek Mall Denver CO Denver, Colorado United States of America
Sony Ripped Off at the Sony Store in the Cherry Creek Mall Denver, Colorado
*Author of original report: Sony Rep.? Just call me stupid!
*Consumer Comment: Do you always?
*Consumer Comment: Ripped Off? Shafted For Sure!
*Consumer Comment: You were not ripped off
After I removed a piece of 2x4 inch tape which held the box closed, I found the box to contain the computer with a external dvd drive (power media dock, which seemed to weigh more then the computer itself) ) I closed the box and immediately took it back to the store. I proceeded to the sales counter and told the person behind the counter that I just made this purchase, but it was not exactly what I was looking for. I explained that my old computer has a build in cd drive and that the new computer did not have the same feature. I also mentioned that the new version with the external cd drive makes the overall product altogether heavy and inconvenient for my travels. The sales person seemed quite irate toward my response and told me I can just find something else or be charged a 15% restocking fee since I had opened the box. I replied that I really dont want to deal with him because of his attitude and asked to see the manager. He told me that he was the manager and gave me the name of John Neuner. I told him that I think he needs a class in customer relations and he responded with "I am calling security". I shook my head in disbelief and said this is totally wrong, do what you need to do just give me a refund. He left and after 15 minutes of waiting ( he never came back & security never came) another employee refunded me $1,989.13 of the initial total purchase price of $2,289.12
I got ripped off for $300 and all within 1 hour (Based on time stamped purchase & refund receipt)
This report was posted on Ripoff Report on 11/25/2011 08:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sony/Denver-Colorado-/Sony-Ripped-Off-at-the-Sony-Store-in-the-Cherry-Creek-Mall-Denver-Colorado-801763. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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