I couldn't have been more dissatisfied. I wanted to get a Viper smartstart installed for my 2010 Acura TL along with an alarm. I told them I didnt want a viper remote, and wanted to work everything with my smartphone or factory keyfob. Promises were made and not kept. After the initial installation, I had a list of issues ranging from the alarm going off when I opened my car door, to not being able to open my trunk. What topped it off for me was the error message I was getting on my Nav screen and dashboard,warning me that my car may not start the next time I attempt to start it. After messing with this issue for a day, the manager (Mark) from the Warwick RI location responded by saying that was informational, there was nothing to worry about and that it was normal behavior. He told me that no-one else has ever complained about it before. I explained that after paying over $800, I didnt want to anything even close to an alert or error. I wanted everything perfect, which is why I went to them in the first place. I read some good reviews online (probably written by employees themselves) and decided to give it a try. I asked for a full refund since they didnt deliver what they promised, Mark advised me that he would only offer refund for
product and not labor. So I guess it was my fault that they couldnt install viper components without error/alerts blaring on multiple screens in my car. Ive obviously taken legal action; I just wanted to get this out there in case anyone else decided to check their review stats before actually going to them. The guys inside the shop were very polite, and it was obvious that they were just relaying the information from Mark. If you do decide to go with them, make sure you document everything, and ask them to document anything they do.