• Report: #831755

Complaint Review: SoundFX

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  • Submitted: Tue, January 31, 2012
  • Updated: Tue, January 31, 2012

  • Reported By: Andranik — Cranston Rhode Island United States of America
SoundFX
339 Quaker Lane (Rt. 2) Warwick, RI 02886 Wawick, Rhode Island United States of America

SoundFX Mark in Warwick RI branch Error messages after install, and would not refund full price Wawick, Rhode Island

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I couldn't have been more dissatisfied.  I wanted to get a Viper smartstart installed for my 2010 Acura TL along with an alarm.  I told them I didnt want a viper remote, and wanted to work everything with my smartphone or factory keyfob.  Promises were made and not kept.  After the initial installation, I had a list of issues ranging from the alarm going off when I opened my car door, to not being able to open my trunk.  What topped it off for me was the error message I was getting on my Nav screen and dashboard,warning me that my car may not start the next time I attempt to start it.  After messing with this issue for a day, the manager (Mark) from the Warwick RI location responded by saying that was informational, there was nothing to worry about and that it was normal behavior.  He told me that no-one else has ever complained about it before.  I explained that after paying over $800, I didnt want to anything even close to an alert or error.  I wanted everything perfect, which is why I went to them in the first place.  I read some good reviews online (probably written by employees themselves) and decided to give it a try.  I asked for a full refund since they didnt deliver what they promised, Mark advised me that he would only offer refund for
product and not labor.  So I guess it was my fault that they couldnt install viper components without error/alerts blaring on multiple screens in my car.  Ive obviously taken legal action; I just wanted to get this out there in case anyone else decided to check their review stats before actually going to them.  The guys inside the shop were very polite, and it was obvious that they were just relaying the information from Mark.  If you do decide to go with them, make sure you document everything, and ask them to document anything they do.

This report was posted on Ripoff Report on 01/31/2012 10:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/SoundFX/Wawick-Rhode-Island-02886/SoundFX-Mark-in-Warwick-RI-branch-Error-messages-after-install-and-would-not-refund-full-831755. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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