- Report: #929395
Report - Rebuttal - Arbitrate
Complaint Review: Soundwave Entertainment
Soundwave EntertainmentInternet United States of America
Soundwave Entertainment bangonthebay.com Nightmare From Hell Macy's cruise - This is an urban hip-hop rip off out of Brooklyn, New York Internet
*Consumer Comment: Hello
*REBUTTAL Owner of company: Now hear our side of the story which includes pictures
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Pier 8, Emmons Ave, Sheepshead Bay, Brooklyn, NY
Our experience with the Macy's 4th of July Fireworks Display Cruise put on by Soundwave Entertainment aboard the THE SHERYLL PRINCESS leaving out of Pier 8, Emmons Ave, Sheepshead Bay, Brooklyn, NY was one of the most horrible experiences we have ever had.
This cruise was advertised as a family entertainment cruise with all-you-can-eat buffet. It turned out to be the "urban hip-hop cruise from hell." There were far too many people on this boat to be comfortable, to the point where there were no chairs to sit down in, once the lower dining room filled up all you could do was stand. Drinks were $9 each, and they ran out of food. It was a 7 hour ordeal of loud pounding hip hop and rap music, overpriced drinks, no place to sit, and no place to watch the fireworks from. [continued below]....
The DJ's were rude and would not turn the music down, which was so loud you couldn't even stay on the same deck it was so bad. They did not play family style music at a reasonable volume, and when we asked them to turn it down they would not, and were very nasty and rude. It seemed like this company was really a urban dance hip-hop kind of DJ pool, they were not playing the kinds of music that was really appropriate for families.
The deck was so crowded during the fireworks display we couldn't even fit out on the deck to see them and had to stay (stand) inside, missing the fireworks. We spoke to many other people during the cruise who were very unhappy and said they would never book a cruise with Soundwave Entertainment again.
Most people will probably not complain, they'd rather not deal with it, but we are posting this because we do not want other people to make the same mistake we did. We heard another boat near ours sank that night and people died, because it was overbooked and we are grateful this did not happen to us, but it very well could have. To make matters worse, we tried to get a refund but they would not give it.
Never book a cruise with Soundwave Entertainment, you will regret it. These people are the rudest, most inconsiderate nasty people we have ever encountered. They lie, cheat and steal and then try to justify it by lying more.
Soundwave Entertainment is a disgrace to the cruise and party industry and should be put out of business. On Facebook, Soundwave Entertainment is linked to a man who goes by the name of "Legaci."
This report was posted on Ripoff Report on 08/19/2012 09:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Soundwave-Entertainment/internet/Soundwave-Entertainment-bangonthebaycom-Nightmare-From-Hell-Macys-cruise-This-is-an-u-929395. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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