- Report: #853059
Report - Rebuttal - Arbitrate
Complaint Review: South Bay Expressway, Hwy 125 Toll Road
South Bay Expressway, Hwy 125 Toll Road1129 La Media Road San Diego, California United States of America
South Bay Expressway, Hwy 125 Toll Road Their pay machine malfunctioned; I appealed; Now they say "Just pay us an extra $10" San Diego, California
*Author of original report: South Bay Expressway Did as They Promised; case resolved
*UPDATE Employee: Violation Resolved
*Author of original report: I will do as they suggest and report back here to Ripoff Report afterward
*UPDATE Employee: We're happy to assist you with your citation ...
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I mailed an appeal with a nice letter and $3 check (to pay the toll which their machine had rejected) as soon as I got the $60 citation. I said they should look at the video and see I had tried twice to pay, with two handfuls of quarters -- all rejected.
Two days later I get a response (they couldn't possibly have actually considered the facts or looked at the video), offering a "courtesy" discount; just pay another $10 for their administration and handling, and they will forget the whole thing.
Clearly, they just send out these "courtesy discount" forms every time they receive an appeal, regardless of the actual facts described in the appeal.
The alternative they offer is to pay the whole $60 fine and then wait for someone to actually consider the facts. Obviously, most people will just hold their nose and pay the $10 "courtesy fee" even though they have a legitimate beef with the toll road authority.
How many people have been ripped off in this fashion? It must be one heck of a lot. Not sure how to prove they don't actually read or consider the appeals, but it's clear that what happens.
This report was posted on Ripoff Report on 03/13/2012 08:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/South-Bay-Expressway-Hwy-125-Toll-Road/San-Diego-California-92154/South-Bay-Expressway-Hwy-125-Toll-Road-Their-pay-machine-malfunctioned-I-appealed-Now-853059. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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