• Report: #853059

Complaint Review: South Bay Expressway, Hwy 125 Toll Road

  • Submitted: Tue, March 13, 2012
  • Updated: Tue, March 20, 2012

  • Reported By: RICK — LA MESA California United States of America
South Bay Expressway, Hwy 125 Toll Road
1129 La Media Road San Diego, California United States of America

South Bay Expressway, Hwy 125 Toll Road Their pay machine malfunctioned; I appealed; Now they say "Just pay us an extra $10" San Diego, California

*Author of original report: South Bay Expressway Did as They Promised; case resolved

*UPDATE Employee: Violation Resolved

*Author of original report: I will do as they suggest and report back here to Ripoff Report afterward

*UPDATE Employee: We're happy to assist you with your citation ...

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Their pay-by-coin machine rejected my quarters;  about 10 in a row, so I gave up.  Didn't have paper cash to pay.  No phone number to call, so we went on.  Figured they would discover their machine was malfunctioning and wouldn't do a citation.  WRONG.

I mailed an appeal with a nice letter and $3 check (to pay the toll which their machine had rejected) as soon as I got the $60 citation.  I said they should look at the video and see I had tried twice to pay, with two handfuls of quarters -- all rejected.

Two days later I get a response (they couldn't possibly have actually considered the facts or looked at the video), offering a "courtesy" discount;  just pay another $10 for their administration and handling, and they will forget the whole thing.

Clearly, they just send out these "courtesy discount" forms every time they receive an appeal, regardless of the actual facts described in the appeal.

The alternative they offer is to pay the whole $60 fine and then wait for someone to actually consider the facts.  Obviously, most people will just hold their nose and pay the $10 "courtesy fee" even though they have a legitimate beef with the toll road authority.

How many people have been ripped off in this fashion?  It must be one heck of a lot.  Not sure how to prove they don't actually read or consider the appeals, but it's clear that what happens.


This report was posted on Ripoff Report on 03/13/2012 08:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/South-Bay-Expressway-Hwy-125-Toll-Road/San-Diego-California-92154/South-Bay-Expressway-Hwy-125-Toll-Road-Their-pay-machine-malfunctioned-I-appealed-Now-853059. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

South Bay Expressway Did as They Promised; case resolved

AUTHOR: Rick Elliott - (United States of America)

As you can see from their response above, they did as they promised and cancelled the notice of violation.  Thanks to all concerned;  especially Rip Off Reports.  This is a valuable community service.
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#2 UPDATE Employee

Violation Resolved

AUTHOR: South Bay Expressway - (USA)

Rick,
 
We apologize that youve had to take additional steps to have your violation dismissed and we do also apologize, as it seems that procedure was not followed and as a result, you received a letter requesting additional payment for the violation you received in error. We applied the $3 check you sent with your dispute and that should have taken care of payment for your trip. In these instances, when a machine malfunctions, we accept the toll only payment that would have been paid at the time of the trip. We do keep records of machine malfunctions, but in this case, your letter was rejected instead of accepted. In an effort to prevent future occurrences of this type of issue, weve retrained the full customer service team on the appropriate procedure for these types of disputes.
 
You can print confirmation of your closed violation on our website by visiting www.SBXthe125.com, clicking on Toll Violation and entering the violation and license plate number.

We apologize once again for any inconvenience this has caused.

South Bay Expressway
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#3 Author of original report

I will do as they suggest and report back here to Ripoff Report afterward

AUTHOR: Rick Elliott - (United States of America)

I must say this was a prompt and professional reply by the toll road authority.  I will do as they suggest and report back here to everyone at Ripoff Report afterward.  Hope I can write a glowing report with I return;  but let's see.
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#4 UPDATE Employee

We're happy to assist you with your citation ...

AUTHOR: South Bay Expressway - (USA)

Rick,

Were sorry to hear you are having trouble with a violation for a trip taken on South Bay Expressway and apologize for the extra steps you are having to take to resolve the problem.  We'd be happy to research this matter further if you could provide us with a violation number so that we can look you up in our system.  Please respond on this website or via e-mail at customerservice@southbayexpressway.com

Were looking forward to helping resolve this matter.

South Bay Expressway

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