• Report: #803949

Complaint Review: South Bay Expressway

  • Submitted: Thu, December 01, 2011
  • Updated: Tue, March 06, 2012

  • Reported By: Steve T — San Diego California United States of America
South Bay Expressway
1129 La Media Rd San Diego, California United States of America

South Bay Expressway Innocent Until Proven Guilty? Not in Their Eyes!!! San Diego, California

*UPDATE Employee: Citation Resolved

*Author of original report: Citation Number

*UPDATE Employee: We're happy to assist you with your citation...

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I have only traveled this Toll Road once and will never drive it again.

I pulled up to the tollbooth on the south end of S125 and paid the attendant the $4 toll. He asked if I needed a receipt. I answered no. Big Mistake.

A few days later I received a letter from SBExpressway stating I evaded the toll and to pay a $64 fine, or request an administrative review. I spnet my time and wrote a letter stating the above information in detail and spend more money on a stamp and sent the letter off to them before their stated expiration date.

Wednesday before Thanksgiving another letter arrives stating that "the toll evasion occurrence was valid and your explaination falls into a category for which we have chosen to reduce your penalty, as a one time courtesy, to $10 to recoup our processing and collection cost". I now have Two Options: Pay $4 Toll (which I had already paid) + $10 Fee or Pay $64 and request another Review. This notice Payment Due Date is Due on Nov 25th a Sunday.

I called their office to pay the $14 since I cannot afford the $64 to fight this issue any further and find their office is closed on both Friday and Saturday. So I mail the check on Monday Nov 26th.

Arriving home on Monday night I find another letter from SB Expressway in my mailbox now stating that I owe them extra money for failing to pay on time. I guess they must not recognize American Holidays.

I have to ask: Is this Legal? Who gave them the right to Demand Money without any Proof? Aren't these Toll Booths monitored via Audio and Video Tape? In California if you get caught by a Red Light Camera they send you the proof of your error? Why doesn't SB Expressway? I guess it's just easier to demand money and hope folks like me keep paying because we don't know how to fight the wrongdoing.

I am more than willing to sign up for a Class Action Lawsuit to make this group change how they do business.

This report was posted on Ripoff Report on 12/01/2011 08:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/South-Bay-Expressway/San-Diego-California-92154/South-Bay-Expressway-Innocent-Until-Proven-Guilty-Not-in-Their-Eyes-San-Diego-Calif-803949. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Citation Resolved

AUTHOR: South Bay Expressway - (USA)

Hello Steve:

We take violation disputes seriously whether they are sent to us directly or through a consumer website like Rip Off Report. It is not our intention to collect tolls and penalties more than what is due. That said, we do apologize, as it seems that procedure was not followed and as a result, you received your violation in error.

We will process your refund of $14 which will be mailed to you at the address we have associated with your license plate in the next 2-4 weeks. If that address has changed, please contact us directly to update the information.

We apologize once again for any inconvenience this has caused.

South Bay Expressway
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#2 Author of original report

Citation Number

AUTHOR: Steve T - (United States of America)

Sorry,  I have been out of the country and off line for a bit.

My Citation Number is C115677742. 

Nice of you to want to "look into" my situation more seriously now that I have filed a Ripoff Report.  

It's too bad no one wanted to give it a serious look when I first contested the fine and requested audio or video proof of failure to stop and pay.

Please let us all know your findings.

I hope that the new Ownership / Management of this Toll Road turns the business around for the better of the Community.  It would be nice to use this road without feeling that each drive will turn into this type of hassle.

Thanks
Steve
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#3 UPDATE Employee

We're happy to assist you with your citation...

AUTHOR: South Bay Expressway - (USA)

Hello Steve:

Were sorry to hear you are having trouble with a citation trips taken on South Bay Expressway and apologize for the extra steps you are having to take to resolve the problem. If your trip was in fact paid, you will not be double-charged. Unfortunately, its difficult for us to help you without more information.

Wed be happy to research this matter further if you could provide some more information such a citation number so that we can look you up in our system. Please respond on this website or via e-mail customerservice@southbayexpressway.com.

Were looking forward to helping resolve this matter.
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