• Report: #938548

Complaint Review: South Bay Expressway

  • Submitted: Sat, September 08, 2012
  • Updated: Mon, September 10, 2012

  • Reported By: Melinda — Bay Area California United States of America
South Bay Expressway
1129 La Mesa Road San Diego, California United States of America

South Bay Expressway Phony Charges San Diego, California

*UPDATE Employee: We're happy to assist you with your violation ...

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On March 18, 2011, my daughter and her friend, driving back to the Bay Area from San Diego, not familiar with the area, took a wrong exit ending on Otay Lakes Road entering in the northbound direction, as well as it was nighttime, they did not see the toll booth charge.

On April 1, 2011 we received two toll evasion notices for two different citation numbers for the same toll evasion incident with the same account number. On both evasion notices, we were given two payment options: a) pay 3 dollar toll plus 10 dollar penalty and b) pay 63 dollars if we did not accept the charges.

I wrote South Bay Expressway questioning the two different citation numbers with the same account numbers for the same toll evasion incident. I also enclosed a payment of 13 dollars for option A.

We did not receive any response to our question from South Bay Expressway, until December 7, 2011 we received a notice of debt from a collection agency. I wrote a letter to the collection agency explaining above as well as enclosing a copy of my letter to South Bay Expressway plus a copy of the return check for the amount of 13 dollars. 

On July 26, 2012 we received a second notice from the collection agency for demand of non payment for 103 dollars.

This report was posted on Ripoff Report on 09/08/2012 07:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/South-Bay-Expressway/San-Diego-California-92154/South-Bay-Expressway-Phony-Charges-San-Diego-California-938548. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

We're happy to assist you with your violation ...

AUTHOR: South Bay Expressway - (USA)

Melinda,

We are sorry to hear you had trouble with a trip taken on South Bay Expressway. We can access the details of the violation and correct any errors that may have occurred once you provide us with the violation or account number. Often times citation numbers may share the same account number because they occurred the same day or within the same time period. 

Please respond on this Web site or via e-mail at ceo@sbexpress.com with the subject line Ripoff Report #938548 to expedite a response or call us at (619) 661-7070 Monday through Friday between 8am-5pm.

Were looking forward to helping resolve this matter. 

South Bay Expressway
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