- Report: #673604
Report - Rebuttal - Arbitrate
Complaint Review: South Bay Expressway
South Bay Expressway1129 La Media Road San Diego, California United States of America
South Bay Expressway Submitted false claim for Toll Evasion San Diego, California
*Consumer Comment: South Bay Expressway's resolution process is insufficient
*UPDATE Employee: We're happy to clear up any mistakes...
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I received a Notice of Toll Evasion - Payment Request from Sout Bay Expressway Dated 12/1/10 requesting that I pay $63 by 12/22/2010 or $103 if not paid after 12/22/2010. Further, the letter states that "we may put a hold on your DMV registration" if payment is not received by 1/15/2011.
The letter states that on 11-16-2010 at 9:11 am I didn't pay the toll at (location) 9004-OLR-NB-2. I have no idea where that is, but it seems to be somewhere near San Diego.
This is completely impossible as I haven't been to or near San Diego in almost 10 years.
I called and spoke to a customer service agent who asked for my Citation number and license plate number. Within a few seconds he told me that it obviously wasn't me and that the case would be closed, and I could verify that by going to their website and entering in the Citation number.
Upon doing this, I clicked a link "VIEW" to see further details. According to the information on their own website, the violation was by someone with my exact license plate number minus the first digit (there's was 6 digits mine was 7).
It just seems to me that they send these letters out and hope people will just pay them without question. As soon as anyone does question the matter, the quickly close the case and drop it to avoid stirring up unwanted attention to their scam.
Judging by the complaints on this website, they do this quite often. Don't get taken in by this scam. It's akin to the clerk at the grocery store charging you for 2 heads of lettuce instead of just 1, and quckily appologizing and voiding it off if you catch them.
This report was posted on Ripoff Report on 12/20/2010 01:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/South-Bay-Expressway/San-Diego-California-92154/South-Bay-Expressway-Submitted-false-claim-for-Toll-Evasion-San-Diego-California-673604. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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