South Bay Expressway Notice of toll evasion Notice of toll evasion camera error random citations Internet

In response to the poster above...

"While we do agree that even 13 Rip Off Reports is too many, the ratio is small when compared to the more than 30 million trips taken on SBX since the road opened."

Yes, but how many people are getting false citations and not filing reports? Or worse, not realize they're being scammed and paying your company's bogus fines?

"What wed like to communicate to patrons who visit the site to make a complaint, is that the matter of a mistaken license plate can often be taken care of with a phone call, in less time than it takes them to create the complaint itself."

I'm glad that you're eager to resolve the bogus citations, but you need to be held accountable for your mistakes. Without this website and the people who expose your company's flaws I may have been successfully ripped off by the "nearly perfect" system at the South Bay Expressway.  

Hello,

We are constantly looking at ways to improve our processes and appreciate the feedback and suggestions you have provided. We have both cameras that read license plates as well as live people and, while both methods are nearly perfect, we do sometimes make mistakes. When we do, we correct it, as well as forward the issues to our technical team to work toward preventing future similar mistakes. While we do agree that even 13 Rip Off Reports is too many, the ratio is small when compared to the more than 30 million trips taken on SBX since the road opened. What wed like to communicate to patrons who visit the site to make a complaint, is that the matter of a mistaken license plate can often be taken care of with a phone call, in less time than it takes them to create the complaint itself.

These reports seem to show up quite often for this particular toll road, at least in comparison to other "toll roads".

Since they seem to have an employee review and post comments to these reports, hopefully the employee will take this into consideration.  Because they say that "sometimes" mistakes happen, but with this agency it seems like "sometimes" is an understatement.

A vast majority of them seem to involve the plate number being entered incorrectly.  So it might be to your advantage to actually review your procedures for this.  If they are being entered in manually by an employee(or employees) you need to look at replacing them.  If a person hired for data entry can't do data entry correctly they are of no use and need to be fired.

If you are using a software package to read the plates, you either need to get with your vendor, or hire an employee to "review" these before they are sent out.