• Report: #717108

Complaint Review: South Bay Expressway

  • Submitted: Wed, April 13, 2011
  • Updated: Sat, July 16, 2011

  • Reported By: m4bako — bakersfield California United States of America
South Bay Expressway
1129 La Media Road San Diego, CA 92154 Internet United States of America

South Bay Expressway Notice of toll evasion Notice of toll evasion camera error random citations Internet

*Consumer Comment: Why it's important to file a report

*UPDATE Employee: We appreciate feedback and suggestions ...

*Consumer Comment: Comments..

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They send me and citation due a toll evasion at 9013-EHS-SB-2 doing some investigation I found that location was at San Diego CA and I havent being there for three years and even my car hasnt  even being in that city at all.

They treat you with penalties if you do not pay in time and report you to the DMV.

Seems I am not the only one, so they rely in crappy cameras to do their work and they are just annoying honest citizens or they are a bunch or thieves.

They do not offer any online system to request an administrative review/ investigation but they make you  mail them a signed statement, proof of innocence and their stupid sheet, of course you have to pay certify mail and received confirmation to avoid get your mail lost, I had to spend  more than $5.00 on this!!!! MFOS

Please let me know how to make an official complain to the DMV.

This report was posted on Ripoff Report on 04/13/2011 10:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/South-Bay-Expressway/internet/South-Bay-Expressway-Notice-of-toll-evasion-Notice-of-toll-evasion-camera-error-random-cit-717108. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Why it's important to file a report

AUTHOR: Anonymous - (United States of America)

In response to the poster above...

"While we do agree that even 13 Rip Off Reports is too many, the ratio is small when compared to the more than 30 million trips taken on SBX since the road opened."

Yes, but how many people are getting false citations and not filing reports? Or worse, not realize they're being scammed and paying your company's bogus fines?

"What wed like to communicate to patrons who visit the site to make a complaint, is that the matter of a mistaken license plate can often be taken care of with a phone call, in less time than it takes them to create the complaint itself."

I'm glad that you're eager to resolve the bogus citations, but you need to be held accountable for your mistakes. Without this website and the people who expose your company's flaws I may have been successfully ripped off by the "nearly perfect" system at the South Bay Expressway.  
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#2 UPDATE Employee

We appreciate feedback and suggestions ...

AUTHOR: South Bay Expressway - (USA)

Hello,

We are constantly looking at ways to improve our processes and appreciate the feedback and suggestions you have provided. We have both cameras that read license plates as well as live people and, while both methods are nearly perfect, we do sometimes make mistakes. When we do, we correct it, as well as forward the issues to our technical team to work toward preventing future similar mistakes. While we do agree that even 13 Rip Off Reports is too many, the ratio is small when compared to the more than 30 million trips taken on SBX since the road opened. What wed like to communicate to patrons who visit the site to make a complaint, is that the matter of a mistaken license plate can often be taken care of with a phone call, in less time than it takes them to create the complaint itself.
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#3 Consumer Comment

Comments..

AUTHOR: Robert - (U.S.A.)

These reports seem to show up quite often for this particular toll road, at least in comparison to other "toll roads".

Since they seem to have an employee review and post comments to these reports, hopefully the employee will take this into consideration.  Because they say that "sometimes" mistakes happen, but with this agency it seems like "sometimes" is an understatement.

A vast majority of them seem to involve the plate number being entered incorrectly.  So it might be to your advantage to actually review your procedures for this.  If they are being entered in manually by an employee(or employees) you need to look at replacing them.  If a person hired for data entry can't do data entry correctly they are of no use and need to be fired.

If you are using a software package to read the plates, you either need to get with your vendor, or hire an employee to "review" these before they are sent out.
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