• Report: #474011

Complaint Review: South Coast MedSpa Damon Scordo And Mark

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  • Submitted: Tue, July 28, 2009
  • Updated: Sun, October 07, 2012

  • Reported By:La Verne California
South Coast MedSpa Damon Scordo And Mark
2901 W. Coast Highway Newport Beach, California U.S.A.

South Coast MedSpa Damon Scordo And Mark This "spa" is all about the dollar, they'll cancel your appointment at the last minute. Not worth time and money Newport Beach California

*Consumer Comment: You Cannot Go To Jail

*General Comment: Jail? Please.

*Consumer Comment: retraction

*Consumer Comment: court update

*Consumer Comment: following a letter from a lawyer

*Consumer Comment: the consumer report is accurate

*UPDATE Employee: Damon Scordo an honest, respectable business professional.

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This place is the WORST place to get laser hair removal. Some of the nurses are nice but seemed overworked and always in a rush which yields really bad results. When you initially come, one of two guys will come in and try to sell you on one of their "promotions." They'll claim to be the managers but i figured out they're the owners.
They'll pressure you into buying the package and will promise great results. Don't buy into it!! They will also try and up-sell you on products that are completely over priced. After they've got you hooked, then they stop caring so much. My skin even got burned by one of the nurses because she was rushing.

Another horrible things is that they cannot keep appointments. They overbook and not have enough staff/rooms to cover all appointments. To make matters worse, the few times they have kept my appointment, my time somehow gets shortened. I make an appointment for a full body laser treatment for three hours and somehow end up with only two. They ask me to come back and finish off in another session. They are not considerate about people's time. I plan my day accordingly and arrive on time, and these people always give you the short-end of the stick. As I've waited for my appointment, I've talked to other customers who feel the excat same way, but are stuck in that contact, have already paid the money and cannot do anything about it anymore.

Initially they will talk to you about this "growth cycle" telling you you have to come back in 6 week. Problem is: they have n appointments in 6 weeks. They'll give you a 10 wk appointment and by that time my hair is all grown back.

NOTE: They have been asking patients to write positive reviews for them on yelp, citysearch, google, etc. So if you read those reviews, please BEWARE, it's prbably a review someone gave in lieu of a free treatment or a discount.

Spreadingthethruth
La Verne, California
U.S.A.

This report was posted on Ripoff Report on 07/28/2009 01:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/South-Coast-MedSpa-Damon-Scordo-And-Mark/Newport-Beach-California-92663/South-Coast-MedSpa-Damon-Scordo-And-Mark-This-spa-is-all-about-the-dollar-theyll-cance-474011. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Consumer Comment

You Cannot Go To Jail

AUTHOR: Anonymous - ()

Even if what you were saying were not true, opinions expressed on these sights are protected speech.  Additionally, even if you committed libel or slander, it's a civil action --  not a criminal action.  You can't go to jail for it.  This isn't Egypt. Sounds like they need a better "attorney"

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#2 General Comment

Jail? Please.

AUTHOR: Anonymous - ()

You cant got to jail for slander or libel.  Obviously an attorney did not write that. 

When I was a patient there they offered me a discount for a good review. 

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#3 Consumer Comment

retraction

AUTHOR: la90212 - (USA)

this review is being retracted by the consumer since the issue has already been settled.
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#4 Consumer Comment

court update

AUTHOR: la90212 - (USA)

at this point, i am going to retract the statement about their reviews and instead will subpoena all of the supporting documentation and business records that the company has for all of their reviews for the court trial. i will file an updated review after the trial, with photographs and a youtube link.
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#5 Consumer Comment

following a letter from a lawyer

AUTHOR: la90212 - (USA)

here is what i got along with a threat:

As to the Ripoff Report post dated August 30, 2012, it should be pretty clear that you cannot possibly be aware of the fact that most of the reviews for this company on yelp or citysearch are either fake or have been obtained through some discount. You just said it, and it is not true. My client has plenty of documentation from the real reviewers that confirming that their reviews are real.

I don't believe a review that one writes in exchange for a discount, money, or any other additional service. to me, it is false, biased, and not credible. in journalism, court, politics, sport or any other activity, it is unacceptable and one can go to jail for that. it is unethical business practice. 
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#6 Consumer Comment

the consumer report is accurate

AUTHOR: la90212 - (USA)

i am also aware of the fact that most of the reviews for this company on yelp or citysearch are either fake or have been obtained through some discount. i've been fooled the same way and am paying for it now. avoid them at all costs.  current pictures are attached, that's after around 11 treatments
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#7 UPDATE Employee

Damon Scordo an honest, respectable business professional.

AUTHOR: South Coast MedSpa - (United States of America)


This original report is a hoax, we believe that this is a phony report by a competitive clinic or a very unhappy patient. We have had 48 reviews by actual patient on google here are 2 examples of what actual patients are saying from google maps.

Below are examples from legit sites, this original post is false. Please read below



Great Service!






by DesignNerd

at Citysearch




Purchased the full body laser hair removal package and noticed a great reduction within the first few treatments. Overall, my experience with South Coast Medspa has been very positive. The staff is always friendly, and will work with you if you have any questions or problems.




They are open a bit later as well, which worked great with my work schedule.



  • Pros: Clean, professional, late hours




Wish I did this ten years ago!!






by emloera

at Citysearch




I was lucky enough to find out about South Coast Med Spa while researching treatments for acne scars. I had already tried numerous microdermabrasion sessions and many painful chemical peels with little improvement. After watching the informative testimonials provided by previous patients my curiosity was peaked. I called and made a appointment for a consultation. I was very happy with the consultation, the staff was very friendly and knowledgeable. I have had two laser resurfacing sessions at South Coast MedSpa and I am elated with the results. The procedures were a bit uncomfortable but the results made it well worth it. I am so grateful to South Coast Med Spa.



  • Pros: Excellent Services Provided
  • Cons: A bit expensive but well worth it




Great place for laser hair removal!






by Bklyn2010

at Citysearch




I have completed two treatments of laser hair removal so far at South Coast Medspa. My experience with the staff, the environment, and the results of the treatment has exceeded all expectations. From the moment I walked into the office I was greeted with the up most warmth and professionalism. After watching a brief and thorough powerpoint to explain the process of the hair removal, the type of laser that would be used, and how the results would evolve with each treatment, I was taken to have the treatment. It was quick and painless and within a week I was already shedding hair! I have been so pleased with my results in the areas that I am currently treating that I am considering doing other parts as well. I highly recommend South Coast Medspa to anyone interested.

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