- Report: #610512
Report - Rebuttal - Arbitrate
Complaint Review: South Dallas Hyundai aka Dallas Hyundai aka Southwest Hyundai
South Dallas Hyundai aka Dallas Hyundai aka Southwest Hyundai39550 LBJ S Dallas, Texas United States of America
South Dallas Hyundai aka Dallas Hyundai aka Southwest Hyundai Christian Folmer, Katherine Suitt, Lied and concealed many mechanical issues with used Saturn Vue. Dallas, Texas
*Author of original report: What do you do at Dallas Hyundai?
*Consumer Comment: Lets break it down...
*Author of original report: BBB Gives Dallas Hyundai an "F"
*Author of original report: Update from the BBB - Dallas Hyundai Didn't Even Bother To Reply to BBB
*Consumer Comment: BOYCOTT ALL GENERAL MOTORS & CHRYSLER PRODUCTS BECAUSE IT APPEARS THAT BOTH COMPANIES ARE LINKED WITH THE FEDERAL RESERVE. Anyone can 'Google' this- WHO OWNS THE FED?, and go to the site.....
*Author of original report: Same Old Used Car Salesman Crap - or Why You Should Not Buy A Car from Dallas Hyundai
*UPDATE Employee: You knew when you bought it, the vehicle has NO WARRANTY
*Author of original report: Further Updates
*Author of original report: Followup
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Dallas Hyundai aka Southwest Hyundai
39550 LBJ S
Attn: Christian Folmer, Katherlin Suitt
When I came down to the dealership to look at the car on April 16th, you told me the car was in great condition, that the AC needed a little Freon as it was not ice cold, but never the less stayed cold. I noticed a shiver in the front end when you braked and told me that all it needed were brake pads but that your mechanics were not certified in Saturn autos. When we worked on the price, you knocked a couple of hundred dollars off so that I could use that for fixing the pads. I also noticed that an Engine Light was on.
I explained to you that the money toward the purchase price was all the money that I had available since I am unemployed. I specifically told you that I had no money to fix any issues and that I needed a roadworthy automobile that had no issues. You guaranteed me that you knew of no issues with the truck. I asked you rather jokingly, Youre not lying to me now, are you? You said, No, buddy.
I checked out the funds, figured that it would cost 4k with TTL and said that I would like to know that the truck were roadworthy and asked him to have his mechanics inspect it and put a new Texas Inspection sticker on it after it passed. We also agreed to make sure that whatever was causing the engine light to come on be fixed.
We agreed, and I came back the next morning, April 17th, a Saturday to sign the agreement and take the car home. I asked you and the salesperson Katherine if the truck was in good mechanical condition. Katherine said she didnt know of any issues and you told me that Its in really good shape buddy. You shouldnt have any issues. The Engine light was off at that time.
On Monday morning, April 19th I took the vehicle up to
The brake pad issue turned out to be the only thing that was remotely close to being answered correctly However it wasnt the brake pads, both front wheel rotors were warped and I had to fix that issue which I did paying $164 out of pocket.
Goodyear put the truck up on the rack to show me some of the issues which were extremely obvious. The AC unit had been repeatedly filled with Freon and was leaking all over the place. The compressor was completely shot, over $900 to fix.
Next, the mechanic reached his hand up to grab the rack part of the rack and pinion and commenced to shake it violently. In a normal car this should not happen. Right now the rack and pinion here are about to fall right off the front of the car. When you apply the brakes hard going over 30, you can feel the shift in the front end, not the normal braking feeling. The mechanic said it was so bad that I should be very scared that the whole assembly could come loose rendering steering impossible.
The shifting of the rack and pinion has caused the intermediate shaft to also need replacing. There will almost certainly be other issues caused by the lack of mechanical inspection.
The car also needs the drums replaced on the rear wheels and four wheel alignment along with the key cylinder assembly so the ignition key doesnt break off in the ignition.
I called you immediately on April 17th and confronted you with all these items and you expressed surprise and said you didnt know about any of them. Needless to say I told you I didnt believe you. I said I would fax the list of items Goodyear had printed out over to you and I did on the 17th. You told me Dont worry about it buddy, well make it right. Well work out something, maybe some super heavy discounts. I didnt agree to anything, but waited for your response.
Over the next few days I left several messages. On Friday I
finally told them I would wait on the phone until you came on. Once you were on
the phone you told me that you indeed got my fax on Monday and your service
manager was working on a list and would have it to me by Monday, April 26th.
As of todays date, May 4th, I have yet to hear anything from
Since we have talked last, more issues have come up. The engine light has come back which Goodyear tells me indicates that a possibility exists that the battery was disconnected which will cut the Engine light off for a couple of hundred miles are so, but doing so does not address whatever issue was going on.
Also, there is a severe oil leak. Ive now had the truck for two weeks and have had to add 3 quarts of oil.
Also, the truck has been coughing when you press on the accelerator at all sorts of time, feels like a vacuum hose is being connected and disconnected on and off but may be an indicator of major engine issues.
Christian, if there were one issue, that would be something, but this list of items leads a person to think of the possibility that the car was sold in full knowledge of both the safety issues and other problems.
I do not think you can possibly make this truck work correctly. There are too many issues at to high a cost. I either want my money refunded in full or want a replacement car with a wholesale value of what I paid for this car. You have cost me a lot of money and time. I feel like a bought a car with, as they said in the old days, sawdust in the transmission so I would drive it off the lot.
If you were a tote the note lot, I might expect this, but not from a major car dealership.
This report was posted on Ripoff Report on 06/04/2010 07:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/South-Dallas-Hyundai-aka-Dallas-Hyundai-aka-Southwest-Hyundai/Dallas-Texas-75232/South-Dallas-Hyundai-aka-Dallas-Hyundai-aka-Southwest-Hyundai-Christian-Folmer-Katherine-610512. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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