- Report: #980696
Report - Rebuttal - Arbitrate
Complaint Review: South Texas Saltillo Tile Connection
South Texas Saltillo Tile Connection21600 Nameless Rd. Leander, Texas United States of America
South Texas Saltillo Tile Connection Ray Ocana Refund, Damaged shipment, ripoff, untruthful, scam, dishonest Leander, Texas
*Author of original report: Funds Received
On September 13 2012, Westlake Realty Group ordered a box of 100 12x12 Stair Coping Sealed Saltillo tiles. Rustico Tile and Stone (dba South Texas Saltillo Connection LLC) did not allow purchases on credit or partial payment for the tiles so we paid in full prior to shipping through Wire Transfer. After our order shipped on September 17, we received an email instructing us to accept the delivery even if the product is damaged. The tiles were delivered to us via freight truck and arrived in a broken crate on September 27 2012. Lots of tiles were broken and chipped and unusable. We refused to sign for and accept the shipment as this is against our policy and better judgment. We cannot take responsibility for damaged products especially that were paid in full for.
Upon reviewing the shipment, we contacted Ray Ocana of Rustico Tile and told him the shipment was damaged and sent pictures of the busted crate with broken tiles. The shipment was returned to him and after his inspection, he determined that there was not enough legitimate damage. More than 10% of the tiles had to be damaged in order to issue us a refund or send out a new shipment.
Upon our inspection, more than 10% of the tiles were chipped, broken, damaged, and otherwise unusable to install for our project. Our Vice President Chris Marrs spoke with Ray over the phone several times to clear up the issues and refund our payment. Ray told Chris that he would honor his word to refund our payment in full. The refund check received on December 3, 2012 was for $355.06. This is about half of our original payment of $718.82. We lost a lot of time on this project waiting for Rustico to rectify the situation, and even more time trying to find replacement materials. All we would like is for Ray Ocana to honor his promise to refund us in full $718.82.
This report was posted on Ripoff Report on 12/11/2012 04:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/South-Texas-Saltillo-Tile-Connection/Leander-Texas-78641/South-Texas-Saltillo-Tile-Connection-Ray-Ocana-Refund-Damaged-shipment-ripoff-untruthfu-980696. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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