- Report: #1009287
Report - Rebuttal - Arbitrate
Complaint Review: SouthSmoke.com
SouthSmoke.com422 Crompton St Charlotte, North Carolina United States of America
SouthSmoke.com Customer Service Is Horrific. Charlotte, North Carolina
*UPDATE Employee: This person refuses to speak the truth
*Author of original report: Global Hookah Is Wrong
*UPDATE Employee: Person filing report is not truthful
*REBUTTAL Individual responds: Issue resolved
*Author of original report: Company is a joke...
*UPDATE Employee: Customer not truthful
*Author of original report: Canceled my gift credit.
*UPDATE Employee: Response To Consumer Complaint
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I had two defective products in my order. They shipped one replacement which was good. The second however they made me contact the manufacturer to troubleshoot a one button e-cig. Nothing could be done and so Brennan insisted I keep contacting them. A few emails later he tells me they will give me a one time courtesy credit.
If I have a defective product, your telling me only once can I receive credit?! I asked for a replacement or refund and was strung along for 3 days worth of emailing back and forth. They refused to refund and said it's too costly to ship a replacement. I would have to pay for the shipping to receive a replacement for my defective product.
I contacted Jennifer who then tries to pull off a big lie stating I got a free hookah, discount with my order. Yes any customer who spends a lot of money gets a free item of their choice and with enough money spent you get a tiny $10 or so gift card.
Anyway They proceeded to now say, okay we will give you a free e-cig just tell us when you will order. So I did and never heard a thing from them. Calling them results in more bulls**t being spewed that a credit is good enough and you cannot talk to a manager.
Brennan hides behind his computer screen and tells me you have a giftcard and thats all your gonna get from us. No refund or replacement.
Horrible customer service and totally incompetent.
This report was posted on Ripoff Report on 02/05/2013 01:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/SouthSmokecom/Charlotte-North-Carolina-28273/SouthSmokecom-Customer-Service-Is-Horrific-Charlotte-North-Carolina-1009287. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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