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  • Report: #137407

Complaint Review: Southern Bridal

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  • Submitted: Sun, April 03, 2005
  • Updated: Wed, November 23, 2005

  • Reported By:Baton Rouge Louisiana
Southern Bridal
501 Metroplex Dr Suite 203 Nashville, Tennessee U.S.A.

INVESTIGATION: Royal Prestige is fulfilling its commitment to provide excellent customer service. Rip-off Report gives Royal Prestige a POSITIVE rating in customer support and quality assurance. They pledge to resolve complaints and address any issues - committed to 100% satisfaction - consumers to feel safe & secure. Nashville Tennessee
Rip-off Report Investigation: shows that Hy Cite / Royal Prestige is fulfilling its commitment to provide excellent customer service. Rip-off Report gives Hy Cite / Royal Prestige a POSITIVE rating in customer support & quality assurance. They pledge to resolve complaints & address any issues - committed to 100% satisfaction - consumers to feel safe & secure.

*UPDATE EX-employee responds: You've "won" a honeymoon trip! Royale Prestige did get your name from David's Bridal

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Rip-off Report Investigation:
Hy Cite Corporation / Royal Prestige approached Rip-Off Report several months ago with the express purpose of resolving consumer concerns posted on Rip-off Report. Soon thereafter it became apparent that Hy Cite Corporation / Royal Prestige had a sincere commitment to take care of any and all customer concerns, that they strive for 100% total customer satisfaction, and have for years. If for any reason you are not satisfied, they will work to immediately resolve any issues.

Rip-off Report has learned that Hy Cite Corporation, which distributes Royal Prestige products through a nationwide network of distributors, has been in the business of selling high quality cookware for over 45 years and takes pride in its great products and customer service. Hy Cite Corporation is a member of the Better Business Bureau as well as the Direct Selling Association, which requires all its members, such as Hy Cite, to follow its code of ethics. That code of ethics can be viewed at www.dsa.org.

Now consumers can feel even more secure when doing business with Hy Cite Corporation / Royal Prestige - Here's why.
Hy Cite Corporation / Royal Prestige made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


Every honest business knows that legitimate customer issues arise from time to time. This is true for small companies as well as for Hy Cite Corporation / Royal Prestige which has hundreds of thousands of customers. Hy Cite Corporation / Royal Prestige wants to ensure that every customer issue is resolved. Hy Cite / Royal Prestige tries each and every day to satisfy customers and offer the highest quality products. Rip-off Report believes that Hy Cite Corporation / Royal Prestige is an honest and honorable company and is prepared to go the extra mile to achieve 100% customer satisfaction. Unlike most other companies, Rip-off Report can confirm, their products are superior, probably the best on the market.

For more information, regarding Hy Cite Corporation and / or Royal Prestige and their commitment to total customer satisfaction.
or visit their website www.royalprestige.com .
or by contacting them directly at customercare@hycite.com or calling 1-877-494-2289

=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED
=====================

Southern Bridal - Royal Prestige All in the Family with the help of David's Bridal RIPOFF Nashville Tennessee

Southern Bridal called me approximately two and a half months before my wedding. I "won" a honeymoon trip. I was wary of even answering the phone, as the caller was listed from out-of-state. I responded that I would attend this presentation at our local Holiday Inn.

After I hung up, I noticed that the calling company name did not match the name of the company that the caller identified herself with. If all I needed to do was to come "sign some paperwork" in order to receive this trip, why would I need to go to a hotel to do it? Why would I need to come to some meeting at a hotel & watch some presentation? In the back of my mind, I was figuring that I would have to attend some 3-hour presentation on vacuum cleaners with about 200 other couples under the impression that they had "won" the same honeymoon.

I looked both company names up in our phonebook; naturally, it was not listed. After researching online, I discovered my suspicions were correct.

A week later, I met up with a family friend who was also preparing for her upcoming wedding a few months later. Funny thing--she "won" the same honeymoon!! Fortunately, she was as wary as I was--neither of us attended the presentation. Now my sister is preparing for her wedding and "won" the same honeymoon. We all looked for dresses through David's Bridal, which is how we guess that they obtained our information, though we are still uncertain.

My advice: 1. Caller ID--the cheapest form of protection against scam artists such as these. If you don't recognize the number or the caller, you probably don't want to. 2. If it sounds too good to be true, it probably is. 3.Do your homework. Check with your local Better Business Bureau or ask other people you know who have recently married. 4. If you are still planning a wedding, give as little information as possible.

Melanie
Baton Rouge, Louisiana
U.S.A.

Click here to read other Rip Off Reports on Royal Prestige

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!

This report was posted on Ripoff Report on 04/03/2005 03:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Southern-Bridal/Nashville-Tennessee-37211/INVESTIGATION-Royal-Prestige-is-fulfilling-its-commitment-to-provide-excellent-customer-s-137407. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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#1 UPDATE EX-employee responds

You've "won" a honeymoon trip! Royale Prestige did get your name from David's Bridal

AUTHOR: April - (U.S.A.)

Melanie, you are absolutely correct. Royale Prestige did get your name from David's Bridal. Please keep in mind that I am a former manager of David's Bridal and have not worked for them for nearly 2 years. Some of this information may have changed.



As you walked into the store, you may have noticed a fixture full of wedding planning material. You may also remember that you filled out a registration on your first visit. For a price, the vendors who had info on the fixture received the names and contact information of every new bride registered, unless....she checked the tiny box at the bottom that allowed her to opt out. The disturbing thing is that the "Vendor Participation Program" sold the list to some vendors who had no visible representation in the store.



After receiving several calls from some of my brides, I expressed my concern and displeasure to the corporate office. I heard stories just like yours and felt that it was incredibly misleading, if not deceptive. There was no action taken then, and it appears to be continuing to this day.



Ladies, please be careful when giving personal information. Know exactly why it is being requested of you, and know who will have access to it. No one can "make" you give up information. In a world full of "do not call" lists, vendors are always trying to find new ways to reel you in.



If you have already registered, and are tired of the calls and mail, contact the David's where you registered. They should have a form (they did 2 years ago) that will remove you from this list. Want to take it a step further? Voice your complaint to customer service by calling David's Bridal corporate in Conshohocken, PA.



Best wishes!
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