ED Magedson – Founder
Southern California EdisonP.O. Box 600 Rosemead, California United States of America
WHEN YOU DEAL WITH THEM MAKE SURE YOU;
(1) Document Date, Time, Name of person you spoke with.
(2) Document what was discussed.
(3) Have proof (i.e., canceled checks, receipts, written agreements, etc.).
(4) Record the conversation, but make certain you tell them you're doing so BEFORE you begin. Otherwise, it's illegal. This is the best documentation, but it must be done right.
IF they are jerking you around, failing to fulfill promises, cause you damage because of their failures, lag on making corrections, etc., YOU CAN fight back. Below are places you can file a complaint with. Too many complaints will invoke an investigation and inquiries. There are things going on in this company that warrant looking into, but they are very talented at covering up what they screw up.
California Public Utility Commission
Better Business Bureau
-You can file a complaint.
-You can also write a review on the BBB's TrustLink (requires signing up for an account).
UCAN (Utility Consumers' Action Network)
-You can contact them, but make certain you have a valid case.
This report was posted on Ripoff Report on 05/31/2010 03:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Southern-California-Edison/Rosemead-California-91771-0001/Southern-California-Edison-EIX-SCE-Edison-Internation-FILE-COMPLAINTS-WITH-THE-CPUC--608786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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