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Report: #1252889

Complaint Review: Southern Floors - Springfield Missouri

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  • Reported By: Ted — Nixa Missouri USA
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  • Southern Floors 1319 Suite A - E. Republic Road Springfield, Missouri USA

Southern Floors Promises/quality NOT delivered - Failed to followup as promised Springfield Missouri

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Contracted with Southern Floors of Springfield MO to install  700 s.f. of flooring in our den, living room and MBR. They recommended a product supplied by Cassabella Flooring plus handled installation.  During and after installation, we pointed out concerns regarding wood length, securing method and floor noise after installation.  We have allowed more than adequate time for Southern Floors to respond and they have not.

Issue - Flooring was advertised as being in lengths no shorter than 12" and run up to 7' - with the average length of 3 1/2'.  When delivered and during installation no boards were 7' long plus an unreasonably large number were 12" (and less).  We have two full boxes of short boards left over and some areas where an excessive number of short boards were installed.  Obviously it looks bad and not what was advertised nor promised.

Issue - Unreasonable/excessive floor noise.  Throughout the wood floor areas there is popping noise when you walk and there is an obvious problem with the installation and/or the flooring itself.  The installer came back and "nailed down" some of the problem  areas but they continue to appear.  We believe it is an installation and a flooring quality issue because come boards appear to be slightly thinner than others which creates an uneven feel when you walk on it.  The installer (subcontractor for Southern) has made an effort to eliminate the noise.

Issue - Finally, Adam at Southern Floors advised us he was contacting Cassabella Flooring Co.'s management regarding the problems - and that he would followup with me.  It has now been approximately one month - no followup, no contact, no resolution of the problem.

It is apparent to us Southern Floors will not follow through on their commitment and they are not a company you want to do business with.  Once they leave your home after installation you are stuck with it. Likewise, the lack of quality flooring by Cassabella Flooring should be a warning to everyone.  Their advertising is mis-leading if not downright dishonest.  Do not buy Cassabella Flooring products.

This report was posted on Ripoff Report on 09/04/2015 07:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/southern-floors/springfield-missouri-65804/southern-floors-promisesquality-not-delivered-failed-to-followup-as-promised-springfie-1252889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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